Intern - IT Operations & Service Desk at Bioversity International

1 month ago

Nairobi, Kenya Bioversity International Full time

Established in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system.

REF:103496- Intern-IT Operations & Service Desk
About the position
The Intern will perform IT Operations and Service Desk tasks using established standard operating procedures.
Key Responsibilities

Log all support requests using call tracking software.
Answer staff questions in person, by phone and via ticket system.
Capture and complete appropriate details to ensure prompt resolution of incidents/requests and promptly escalate where required.
Assist in documenting commonly occurring issues and fixes.
Install, configure, and maintain desktop and laptop computers, network, and printers and software.
Perform printer maintenance duties.
Troubleshoot and resolve basic network endpoints access for end-users.
Provide IT support to guests and visitors during meetings and conferences.
Provide maintenance, configuration and troubleshooting of conferencing equipment.
Perform basic administrative support.
Provide regular feedback of operational and support experiences to the Africa HUB IT Operations & Service Desk Coordinator.
Any other related duties as required.

Requirements

Bachelor’s degree in IT or Computer studies
Basic knowledge of user support for Microsoft Office and other popular software products (e.g. Adobe).
Basic experience in setting up and trouble-shooting network PC and printers in networking environments.
Basic experience in troubleshooting Windows desktop operating systems (e.g. user profiles on Windows 10 and 11)
Basic experience with user support.
Working knowledge of the English language, both written and spoken.
Good interpersonal, communications and teamwork skills, courtesy and tact, and the ability to establish and maintain effective working relationships with people of different cultural and national backgrounds.
Good skills in personal organization and priority setting.
Good client orientation and service approach.
Good time management skills and attention to details.
Willingness to learn and test new technologies.
Keen to work in a fast-paced developing environment.

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