Customer Care Call Attendant at Modern Coast Express

Found in: beBee S KE - 2 weeks ago


Nairobi, Kenya Modern Coast Express Full time

Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda

Responsibilities & Objectives.

Handle a large volume of inbound and outbound calls in a timely manner
Take customer calls and provide accurate, satisfactory answers to their queries and concern.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiency.
Create and maintain record of daily problems and remedial actions taken using call centre data base.

Required Skills & Qualifications.

Diploma in communication or equivalent.
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Ability to speak multiple languages especially those common along callers. Fluent English and Swahili(Nairobi), fluent English and Luganda (Kampala), fluent English, French and Kinyarwanda (Kigali) Fluent Swahili and Kirundi (Bujumbura).


  • Customer Care Call Attendant at

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya Modern Coast Express Full time

    Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in RwandaResponsibilities...

  • Cabin Crew at Skyward Express

    Found in: beBee S KE - 2 weeks ago


    Nairobi, Kenya Skyward Express Full time

    Skyward Express, is a private airline operating in Kenya. It serves local destinations, from its two operations bases at Wilson Airport for passengers and Jomo Kenyatta International Airport for cargo. Both airports are located in Nairobi, the Kenyan capital city. The Cabin Crew is responsible for: Ensuring safety and comfort of passengers on board...

  • Cabin Crew at Skyward Express

    Found in: beBee jobs KE - 3 weeks ago


    Nairobi, Nairobi Area, Kenya Skyward Express Full time

    Skyward Express, is a private airline operating in Kenya. It serves local destinations, from its two operations bases at Wilson Airport for passengers and Jomo Kenyatta International Airport for cargo. Both airports are located in Nairobi, the Kenyan capital city.The Cabin Crew is responsible for:Ensuring safety and comfort of passengers on board of any...

  • Customer Care Executive at

    Found in: beBee jobs KE - 3 weeks ago


    Nairobi, Nairobi Area, Kenya iSON Xperiences Limited Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer...

  • Customer Care Executive at

    Found in: beBee jobs KE - 3 weeks ago


    Nairobi, Nairobi Area, Kenya iSON Xperiences Limited Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer...

  • Customer Care Executive at iSON Xperiences Limited

    Found in: beBee S KE - 4 weeks ago


    Nairobi, Kenya iSON Xperiences Limited Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. POSITION SUMMARY The Customer Care Executive is primarily responsible for ensuring delivery of exceptional...

  • Customer Care Executive at iSON Xperiences Limited

    Found in: beBee S KE - 3 weeks ago


    Nairobi, Kenya iSON Xperiences Limited Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. POSITION SUMMARY The Customer Care Executive is primarily responsible for ensuring delivery of exceptional...

  • Customer Care Executive at iSON Xperiences Limited

    Found in: beBee S KE - 3 weeks ago


    Nairobi, Kenya iSON Xperiences Limited Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. POSITION SUMMARY The Customer Care Executive is primarily responsible for ensuring delivery of exceptional...

  • Customer Care Intern at

    Found in: beBee jobs KE - 1 week ago


    Nairobi, Nairobi Area, Kenya ENGIE Full time

    ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access...


  • Nairobi, Kenya Speedaf Express Full time

    Speedaf was founded in 2019 as a one-stop door-to-door logistics service provider focused on emerging markets, created with the investment of ZTO as one of the original shareholders. Position Overview: We are looking for an experienced and strategic-minded individual to fill the role of Shipping Business Development Manager. The ideal candidate will be...

  • Customer Care Intern at ENGIE

    Found in: beBee S KE - 1 week ago


    Nairobi, Kenya ENGIE Full time

    ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie...

  • Procurement Manager at CARE

    Found in: beBee S KE - 4 weeks ago


    Nairobi, Kenya CARE Full time

    CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. JOB SUMMARY The main purpose of this position is to deliver the strategic and operational goals of CARE Kenya’s procurement function. The position holder needs to ensure the unit provides efficient, effective, and quality...

  • Sales Manager at Speedaf Express

    Found in: beBee S KE - 2 weeks ago


    Nairobi, Kenya Speedaf Express Full time

    Speedaf was founded in 2019 as a one-stop door-to-door logistics service provider focused on emerging markets, created with the investment of ZTO as one of the original shareholders. Position Overview The sales manager plays a pivotal role in driving revenue growth and expanding market share for our courier company. Responsible for leading the sales...

  • Modern Trade

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya Frank Management Consult Ltd Full time

    Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.SummaryOur client is looking for a dynamic and results-driven Modern Trade and Institutional Sales Representative to drive sales growth in the modern trade and...

  • Assistant Customer Care at

    Found in: beBee jobs KE - 3 weeks ago


    Nairobi, Nairobi Area, Kenya The Tea Board of Kenya (TBK) Full time

    The Tea Board of Kenya is a State Corporation in the Ministry of Agriculture and Livestock Development established by Tea Act No. 23 of 2020 to develop, regulate and promote tea sub-sector. The Board is governed by a Board of Directors) appointed by the Cabinet Secretary in charge of Agriculture and Livestock Development while day to day operations are...

  • Call Center QA

    Found in: beBee jobs KE - 3 weeks ago


    Nairobi, Nairobi Area, Kenya Jiji Full time

    Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the "Mobile App of the Year |...

  • Call Center QA

    Found in: beBee jobs KE - 2 weeks ago


    Nairobi, Nairobi Area, Kenya Jiji Kenya Full time

    Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services.Salary Range : KSh 30,000 - KSh 50,000/monthSUMMARYWe're looking for a QA Officer to boost our revenue growth...

  • Call Center QA

    Found in: beBee S KE - 3 weeks ago


    Nairobi, Kenya Jiji Full time

    Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the “Mobile App of the Year |...

  • Call Center QA

    Found in: beBee S KE - 2 weeks ago


    Nairobi, Kenya Jiji Kenya Full time

    Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Salary Range : KSh 30,000 - KSh 50,000/month SUMMARY We’re looking for a QA Officer to boost our...

  • Customer Assistant

    Found in: beBee S KE - 4 weeks ago


    Nairobi CBD, Kenya Art's Variety Store Full time

    MAIN PURPOSE To deliver exceptional customer service by ensuring on-the-floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses. KEY OUTCOMES Demonstrates customer service (Customer) Greet, smile, and acknowledge...