Community Manager

3 weeks ago


Nairobi, Kenya East Africa Venture Capital Association (EAVCA) Full time

ABOUT THE COMPANY

EAVCA is the representative organization for private equity and venture capital funds in East Africa, with a growing membership of private capital investors and advisors looking at the region for growth. At the core of what we do is promote East Africa as a private capital destination, while ensuring a favorable environment for trade for the private capital sector. Our advantage is in being able to provide local access to our members, which is critical to their East Africa strategy.

JOB SUMMARY

Qualifications:Holder of a Bachelor's Degree in a business-related fieldBackground in support-related field (stakeholder engagement)Experienced, or interested in private capital industryExcellent communication skills both written and verbalOrganizational and project management skillsInterpersonal and networking skillsPR know-how

RESPONSIBILITIES

EAVCA is seeking a dynamic and proactive individual to join our team as a Community Manager. If you are passionate about community building, have strong administrative skills, and are eager to contribute to the Private capital ecosystem in East Africa, we encourage you to apply.Job Description:Support the onboarding new members, monitor member satisfaction and feedback to continuously improve membership services.Manage databases and ensure accurate record-keeping of member information.Respond to member/user inquiries, complaints, or issues in a timely, professional mannerCoordinate and manage communications with community members via available channels including calls, email, social media, and events.Develop and execute community engagement strategies to increase EAVCA’s brand awareness.Analyse and report on community metrics to identify trends, opportunities, and areas for improvement.Support management in the creation of grant proposals and the execution of project implementations.Support management in event coordinating, post event follow up and feedback.

REQUIRED SKILLS

Conflict and complaint resolution, Reporting, Decision making, Ability to coordinate, Documentation and record keeping

REQUIRED EDUCATION

Bachelor's degree



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