Branch Manager

ABOUT THE COMPANY

DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) – a pioneering institution that has combined the best of traditional Shariah values with technology and innovation that characterize the best of modern banking. Incorporated in 2016 and backed by its age – old values of being Progressive, Innovative, Ethical and Reliable, DIB Bank Kenya has put in place channel capabilities, high quality of service and a sound business model to ensure that it is ‘The Better Way to Bank’

JOB SUMMARY

DIB Bank Kenya Limited, is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE). The Bank offers a comprehensive range of Islamic financial products and services with several attractive features based on a system of ethical banking principles for the benefit of all, irrespective of religion, creed, belief, or nationality. As a progressive Islamic Bank that embraces innovation and values creativity, we are seeking to recruit an agile and experienced professional for the below position:Branch Manager Job Purpose To develop and manage the Branch portfolio and to lead the branch effectively in order to ensure the achievement of assigned branch business objectives/targets for deposits, financing assets, cards and product sales targets, profitability objectives, and implementation of superior customer service culture and standards, while adhering to Banks policies and guidelines.

RESPONSIBILITIES

Drive the Branch liability sales targets. Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets and business growth objectives. Maintain relationship with customers including high net worth customers in order to assist in the growth of business.Manage the product portfolio of each line of products and control the cost and profitability of the branch.Ensure maintenance of high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time.Promote a high level of customer service culture among the branch staff for potential acquisitions.Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance with the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management.To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items in order to ensure accurate delivery of cash to customers.Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction.To ensure a high level of safety & security measures are in place at the Branch.To lead any branch projects (Service Quality Programs, Process changes, sales etc.) and support the launch of new products and services as per the business plan.To maintain an accurate archives file for all branch transaction records, vouchers, stationary reports.Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments to ensure 100% closing mandates.Job SpecificationBachelor’s degree in business management or elated field from a recognized university. Master’s degree will be an advantage.Any professional qualification in Banking, Finance or AccountingMinimum of Eight (8) Years Banking experience with at least 3 years in supervisory/management roleFinancial acumenAnalytical Thinking skillsCoaching and Mentoring skills Excellent Communication SkillsSharia Foundations & principles of Islamic finance will be an added advantage.

REQUIRED SKILLS

Knowledge of the Banking Act, Mortgage loans, Treasury management, Investment banking, Bank management, Investment advise, Corporate credit, Corporate banking

REQUIRED EDUCATION

Bachelor's degree