Retail Area Manager

Job Summary

Who we are:

Bboxx is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. having already impacted over 2 million customers' lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa - who are waking up every morning to transform the lives of our customers and to unlock their potential.

Role Brief:

As a Retail Area Manager, you will be ensuring that a network of shops meet their targets in Sales, Installation and Repossessions. Create action plan, follow through with it and adapt in case the plan does not deliver results.

What we are looking for :

Have a university degree and working experience in sales leadership

Senior managerial experience with field and operation experience preferable in FMCG

Be willing to travel days a week

Be proficient with the Microsoft Office Suite

Have a valid driving license

Must speak fluent English

Desired skills include :

Leading a team is a second nature: You have had a lot of professional experience leading a team.

Managing conflicts and people is something you love You achieve success through others, can manage the activities of others to guide them to a common goal, without necessarily doing everything yourself.

You are a strong communicator: It is easy for you to write reports and you raise issues when necessary.

You live to meet targets: You love challenges, you are driven to reach target. Demonstrated ability to meet targets independently as a leader.

You are an experienced recruiter: You have built top performing sales team in the past and can show results.

You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same.

You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.

You have strong solid business sense: You are highly analytical, grasp the numbers and their meanings, and plot appropriate course of action

Excellent verbal communication, listening and phone skills

Good motivational skills and enthusiasm

Experience in project management

Responsibilities

What you can expect to be doing:


- Ensuring each shop meets their objective: sales, installation and repossession

- Creating plan with Retail Manager or Head of Operations to meet targets

- Implementing marketing and sales strategies using the retail supervisors

- Reporting on the performance of each shop and product to the Retail Manager

- Suggesting changes to implementation plans Description of tasks:

1. Responsible for sales metrics across a defined network of shops


- Supporting retail supervisor in planning for their monthly/quarterly objectives

- Assessing the current performance of shops and change plan if necessary

- Managing the schedule of retail supervisor and motivating them to reach new heights

- Supporting and coaching Retail Supervisor in the field as part of their training

- Monitoring their performance against objectives and take necessary actions

- Ensuring the shop network covers well the area 2. Responsible for technician’s performance


- Supporting the retail supervisor in managing the technicians

- Creating any strategy necessary for the retail supervisor to meet technician related objectives

- Supporting the retail supervisor in recruiting new technicians

- Monitoring their performance against objectives and take necessary actions 3. Responsible to implement marketing strategy in coordination with Retail Supervisor


- Propose different marketing activities

- Work with marketing manager in implementing marketing strategies 4. Responsible for the operations at the area


- Supervise the retail supervisors in its activities

- Consolidate information on the performance and operations of the Area

- Set targets and objectives for shop staff, and review performance in quarterly reviews

- Create monthly plans for Area based on targets, and overall strategy

- Create budgets for the area in line with monthly and quarterly plans

- Coach agents to become better leaders