ICT Technical Officers- Mombasa

Found in: beBee S KE - 1 month ago

Mombasa, Kenya Siginon Group Full time

ABOUT THE COMPANY

Siginon is an African word derived from an indigenous –all weather-tree, found in the Rift Valley of Kenya. Descriptively, the Siginon tree is composed of deep roots, a strong wide trunk with an extensive canopy of ever green foliage providing a large shade. This tree offers refuge from the harsh elements be it the scorching sun or pounding rain in the tropical and at times unpredictable climate in Kenya. The Siginon tree is considered a blessing among the communities wherever it is present.

JOB SUMMARY

Education, Professional Qualifications & Work experienceBachelor degree in Information Technology2 – 3 years’ work experience in IT Support roleProfessional Certifications

RESPONSIBILITIES

Serve as the first point of contact for employees seeking ICT technical assistance.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided.Direct unresolved issues to the next level of support personnel / service provider and follow up to ensure resolution.Provide excellent customer service to IT users.Record events and problems and their resolution in logs and follow up with customers to ensure issues have been resolved.Follow-up and update customer status and information.Analyze call logs to spot trends and underlying issues.

REQUIRED SKILLS

Information security, File management and data back-up, System and network security, System architecture, User management and administration, Team leadership, System (IT) auditing

REQUIRED EDUCATION

Bachelor's degree

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