Footfall Monitoring and Surveillance

ABOUT THE COMPANY

Triggerise is a growing non-profit headquartered in The Netherlands, with offices in South Africa, Portugal, India, and Kenya. Triggerise builds scalable solutions, using mobile technologies, to deliver resources to underserved communities where traditional aid fails to address the changing needs of fragile markets. Triggerise employs a peer-to-peer approach that connects consumers to local small businesses—giving them both the power to access and deliver aid on their own terms. Building on these relationships, we specialize in rewards-based platforms to motivate consumers to make positive choices—helping them to overcome individual barriers as they arise while adding value back into their economies.

JOB SUMMARY

TECHNICAL REQUIREMENTSThe qualified firm should exhibit the following:Demonstration of experience and expertise of similar assignment with non-governmental organizations;Providing an activity plan (project plan) of actions to achieve the objectives of the assignment, specifying budgeted hours, timelines and sequence for its consultancy procedure and level of staff to be assigned;Incorporating CV's of the proposed professional staff of the core management team proposed for the engagement and the authorized representative submitting the proposal. CVs should demonstrate relevant experience of dealing with Tax matters within organizations similar to Triggerise;List of current and past clients where the bidder has conducted mystery client/shopper experience along with the name of the organization, contact person, designation, and a contact number, nature of services and length of the appointment for at least three (3) International non-governmental organizations.EVALUATION CRITERIAProposals will be evaluated in two parts. The experience, technical proposal and financial quotation shall bear 70% of the total marks while the references and financial capacity shall bear 30% of the total marks.Proposals should make clear about the relevant skills, experience and capacity of the participant, in respect of this particular SOW.Proposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the SOW.Proposals should clearly indicate whether or not bid participants have the capacity to meet the requirements of the SOW.Proposal should clearly indicate compliance with the appropriate data protection, privacy, legal, social, tax and ethical issues applicable to the countryMust be a registered firm in the country where they seek to provide the services.Functionality evaluation criteriaExperience, Skills and Ability of Service ProviderPast experience in similar work of this nature.Team member experience (accompanied by brief CV's).Ability of the bidder to fulfill Triggerise’s requirements.Weight: 30Technical Approach and Execution PlanProposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the SOW.Firms and individuals are invited to submit proposals for this engagement. Proposals should include the contents below and not exceed a maximum length of 15 pages, excluding annexures (budget and summary profiles of proposed personnel).Cover page: Summary with basic information such as names, address, contact information, proposed budget, etc.Capacity statement: A brief capacity statement as to why your firm and the team you are proposing is well positioned to undertake the engagementQualification to the scope of work: Any qualifications that you may have regarding the scope of workProposed approach: Your proposed approach to delivering on the scope of work requirementsProposed personnel: The qualifications of the proposed qualifications and their experience.Work plan: proposed work plan with tasks, responsible person/s and timelineBudget: Total budget envelope required to deliver the work (in Kenya Shillings), and line-item breakdown of direct costs and overheads. (Preference to costing per facility or any other unit that allows for variations in the period of performance).References of similar engagements undertaken by the firm in the last 5 yearsThe submission must be clear, concise, and complete. Applicants should submit only such information as is necessary to respond effectively to this request for proposals. Unless specifically requested, extraneous presentation materials are neither necessary nor desired.SUBMISSIONSApplications/submissions are requested to submit their tender/application documents (technical & financial) proposals to Triggerise via mail procurement@triggerise.org by 13th March 2024 with the Subject name - Proposal Submission Facilities Footfall Monitoring Kenya

RESPONSIBILITIES

Scope of WorkThe firm shall also be able to carry out other ad-hoc checks to support risk and compliance management activities in the market of operation. All ad hoc risk audits will be concluded and reported on within 48 hours. Some of the data points required at the providers shall include;Footfall checks through stakeouts/discreet surveillance (the auditor or the personnel carrying out this activity should be close enough to get an accurate recording of the footfall but not identified as carrying out such an activity by the subject) at the vicinity of the facility to tally the estimated number of clients visiting the facility. The data points provided shall includePhotos of premises visited to confirm surveillance is at the correct site.GPS data of the site being monitored.Description of clients seen walking in and out of the facility as well as the exact time this is observed.Number of entrances monitored in this exercise.The time when the surveillance is carried out including any breaks.Footfall checks through sit-ins (The auditor shall have identified themselves to the facility and thus is monitoring while in the facility) at the facility to validate the number of clients enrolled on Tiko taking up services in specific days at the facilityTiko facility branding complianceHealth records and data quality compliance of the facilityOther details as may be noted during this activitiesReports from both exercises shall also contain insights noted in the field during the audits.

REQUIRED SKILLS

Reporting, Written communication, Compliance, Teamwork, Communication, Research planning

REQUIRED EDUCATION

Bachelor's degree