Data Centre Engineer

4 weeks ago


Nairobi, Kenya Data Centre Engineer (On Demand model) at DeRisk Technologies Full time

We deliver Global IT-enabled business process, application service and infrastructure solutions to fit the business outcomes you desire. Our IT services includes a 24/7 365 days support and managed services network operating center. Our multilingual dispatch desk supports English, French, German, and Chinese languages.
Responsibilities


A DC engineer is needed to work on-demand for one of our clients. The following duties should be able to be carried out by the engineer:

Deployment / In-Scope Configuration Items
 Servers (Virtual & Physical)  Storage & Backup Devices
 Server Appliances
 Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
 Tape Storage Units
 Power Distribution Units rated 3KVA and below
 SAN Fabric Switches
 Network Switches
 KVM Units  WAN Optimization Devices
 Firewalls
 Access Points
 Routers
 Physical Cabling
 Cable Management
 Cables which connect the device to itself, a peripheral, or a power/network port Break-fix / Technical Tasks List
 Power Cycling
 Running Diagnostics Commands
 Conducting whole unit replacement
 Inserting/Removing Media  Replacing Defective Components
 Assist with fault diagnosis and investigation
 Configuring Remote Access
 Basic Storage Array Configuration
 Replacing faulty cables
 Tape Management and Maintenance
 Rebooting routers, servers, storage devices or other equipment
 Providing loop-back cables in order to test circuits remotely
 Re-seating or replacing components or cables
 Cleaning fibers
 Identify/Analyze fiber issues by using OTDR/LSPM/VFL
 Installing loop backs
 Racking, de-racking, and upgrade of any device installed Operations Tasks List
 Updating and Recording of activities in relevant IT Ticket Management System
 Coordinating and agreeing attendance time and date with key stakeholders
 Provide support either through phone, remote tools, or in person at onsite
 Perform installation as needed either through physical or network medium
 Coordinate the actual activity date and timing, including arrival and departure times.
 Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
 Labeling, Patching and Asset Tagging activities
 Following specific task instructions and providing necessary reporting as necessary

Job Requirements:
Technical Skills

 Good general understanding of IT principles such as Networks, Hardware and Domains
 Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support
 Knowledge of server/client operations in a domain environment including Active Directory
 Understanding of current and legacy hardware Infrastructure platforms
 Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable
 Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment
 Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations
 Knowledge of TCP/I P standards and networking
 Experience with Tape Management activities
 Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
 Familiarity with backup and recovery software and methodologies Language skills needed
 English Soft Skills
 Exceptional customer facing skills
 Able to communicate clearly and effectively both with Client and the Customer
 Logical and analytical approach to work
 Accurate record keeping
 Able to work unsupervised
 Good timekeeper
 Intense focus on quality work
 Productive and Efficient Academic Background
 Bachelor of Engineering / Technology / Science or Equivalent Work Experience
Overall Experience (in yrs.)
 5 – 7 years (min



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