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Bell Attendant

2 months ago

Nairobi, Kenya Accor Hotels Full time

JOB SUMMARY

QualificationsCertificate in Front Office Operations or related fieldAt least 1 year experience working as Bellman in a 4-5 star hotel.Ability to focus attention on guest needs, remaining calm and courteous at all times

RESPONSIBILITIES

Greet and welcome guests.Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.Maintain VIP/Group and individual arrivals reports.Attend to inquiries and provide accurate information to guests.Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

REQUIRED SKILLS

Reporting, Compliance, Receiving and welcoming guests, Ability to coordinate

REQUIRED EDUCATION

Diploma, Associate's degree