Current jobs related to Housekeeping Supervisor - Nairobi - Accor Hotels

JOB SUMMARY

QualificationsProven experience as a Housekeeping Supervisor or similar role in a hotel environment.Excellent knowledge of cleaning and sanitation products, techniques, and methods.Strong organizational and time-management skills.Ability to prioritize tasks and delegate effectively.Exceptional communication and interpersonal skills.Attention to detail and problem-solving abilities.Availability to work shifts, including weekends and holidays, as needed.Additional certification in hospitality management or related field is a plus.

RESPONSIBILITIES

Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping departmentBe accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelinesCoordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standardConduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shiftProvide a complete and accurate hand over between shifts, communicating any requirements for subsequent shiftsAssist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rightsAssist in the recruitment and selection of Team Members for the department, when requiredOrganise skill training for housekeeping team members in conjunction with the Talent and CultureImplement strategies to increase the productivity and morale within the department in conjunction with the head of departmentCommunicate with all departments in the property to ensure a smooth flow of workPrepare accurate reports as required by the head of departmentConduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulationsAssist in controlling of all housekeeping inventory, including chemicals, linen and suppliesAssist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are availableReact professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informedRecommend strategies to improve Guest comfort / experienceDaily check and maintain team members grooming standards Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of roomsLiaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive HousekeeperParticipate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as requiredConducts timely performance development appraisals for housekeeping team members Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and featuresBe trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standardsEnsure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

REQUIRED SKILLS

Problem solving, Interpersonal relationships building, Training delivery, Ability to coordinate, Reporting

REQUIRED EDUCATION

Bachelor's degree