Dental Clinic Administrator

4 weeks ago

Nairobi, Kenya Astradental Services Full time

Key Responsibilities:

Direct Customer Care:

  • Provide exceptional customer service to clients, addressing inquiries, and ensuring their needs are met promptly and professionally.
  • Handle escalated client concerns or issues effectively and in a timely manner.

Team Supervision:

  • Supervise and support a team of 4 customer care agents, an admin assistant, and an office cook, ensuring smooth day-to-day operations.
  • Conduct regular performance evaluations, provide feedback, and facilitate training and development opportunities.

Patient Scheduling and Coordination:

  • Coordinate patient scheduling with the clinical team, ensuring efficient utilization of resources and timely appointments.
  • Onboard dental assistants and direct their work in accordance with clinic protocols and standards.

Operations Management:

  • Plan, direct, and control all operational activities within the clinical department, ensuring compliance with regulatory requirements and quality standards.
  • Generate reports on clinic operations, analyzing key performance metrics and identifying areas for improvement.

Administrative Support:

  • Liaise with the Account, Marketing, and Procurement departments, providing administrative support and facilitating communication between departments.
  • Assist in procurement activities, maintaining inventory levels, and ensuring timely delivery of supplies.

Qualifications:

  • Bachelor’s degree in Healthcare Administration, Business Management, or a related experience.
  • Minimum of 2 years of experience in a dental or medical clinic setting, with demonstrated knowledge of clinic operations and patient care.
  • Strong leadership and interpersonal skills, with the ability to effectively manage and motivate a diverse team.
  • Excellent communication and customer service skills, with a focus on building positive relationships with clients and colleagues.
  • Proficiency in computer applications such as MS Office and experience with clinic management software is desirable.
  • Ability to prioritize tasks, multitask effectively, and work well under pressure in a fast-paced environment.

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