Relationship Manager – SME Health at Jubilee Insurance
1 month ago
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
Job Ref. No: JHIL115
Role Purpose
The job holder will be accountable for retention of existing business, replacement of lost business, new business, profitability, all to the targets set by maintaining and growing the relationship with the clients and intermediaries through the provision of excellent Customer Experience.
Main Responsibilities
Contribute to the growth of the portfolio (topline) to the set annual targets through: -
Renewal and organic growth of overall portfolio
Replacement of lost existing business
New business is brought in directly or through intermediaries supported.
Work to meet margins on various parameters as set annual by: -
Ensure net claims ratio set is not exceeded.
Cost controls are put in place for adverse performance schemes.
Proactively manage and reduce costs relating to your role and within the team.
Support on undertakings and premium collection.
Monitoring and evaluating service and compliance parameters.
Ensure that an unexpected, impressive level of customer service is provided to meet and exceed all expectations through: -
Monitoring the comprehensive annual customer touch point and ensuring records are maintained to support the same.
All issues are recorded on the CRM and dealt with promptly and proactively. Continuous innovation to meet and exceed customer’s needs.
Work with in-house teams/managers to ensure that support is provided in delivering within TAT’s set/SLAs in place as the minimum standard but strive to deliver beyond expectations.
Product and process training to clients/intermediaries as may be required.
Adhere to all the processes, procedures and controls set within the department on various parameters relating to your role and deliverables.
Demonstrate Teamwork/spirit and continued personal development: -
Back up sector team members as allocated and share skills/knowledge and experience.
Participate and contribute to non-core responsibilities to gain all round knowledge of JHL.
Attending training, seminars, works as directed by Management.
Requirements
Key Competencies
Health Benefits Plan & Portfolio Management
Sales and Customer Service
Strong IT Skills and database administration
Presentation and public speaking skills
High level of professionalism
Qualifications
A bachelor’s degree in a Business-related course
ACII or AIIK insurance qualification
Professional Training qualification will be an added advantage.
Proficient in the use of Microsoft Office Suite and packages
Relevant Experience
At least 5 years of experience within the insurance industry.
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