Food and Beverage Trainee at Kempinski Hotels

1 month ago

Nairobi, Kenya Kempinski Hotels Full time

Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.
Summary
Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

Be knowledgeable of all services and products offered by the hotel.
Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and always organized.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.
Successfully perform opening and closing procedures established for the assigned outlet.
Handle guest inquiries courteously and efficiently and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
Be knowledgeable about operating the existing POS system based on the trained responsibility level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
Attend and contribute to all staff meetings, departmental training and hotel-initiated training scheduled.
Carry out scheduled inventories of products and operating equipment.
Adhere to the hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
Ensure flawless service to the highest standards and as required by the department and the hotel.
Have a complete understanding of the monthly profit and loss statement of the department.

Skills, Knowledge and Expertise

Degree/ Diploma in Food and Beverage service from a recognized learning institution
No work experience is required
Less than one year since completion (2023/2024)
Kenyan Citizen
Completed coursework (Even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude.

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