IT Trainee

ABOUT THE COMPANY

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service. For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

JOB SUMMARY

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.Skills, Knowledge and ExpertiseDegree/ Diploma in IT from a recognized learning institutionNo work experience is requiredLess than one year since completion (2023/2024)Kenyan CitizenCompleted coursework (If even if not graduated)Ability to work and communicate in a multinational environmentExcellent grooming skills and must be well-versed in professional and personal etiquetteGood Communication skillsOutgoing with a positive learning attitude.

RESPONSIBILITIES

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.Assist in the purchase of all AV equipmentMaintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.Manages and maintains Database Management SystemsEnsure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctlyPrepare crystal reportsSolve technical and operational challenges in the scope of IT reported by users.To support computers in hardware and software malfunction in coordination with all the departments.To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.Maintain complete record of the systems related inventory.Coordinate the timely repair of the faulty computer systems and equipment.Establish and maintain procedures of the backup and restoration of all data and programs in the system.Coordinate the data and emergency procedures in the event of system failure.Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.Keep all systems and software up to the current release.Advise hotel management on the existing and future systems being developed/implemented.Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.Set up and maintain the office automation systems in the hotel.Support Systems, local area network, and wide system office.Handle all administrative in the information system office.Assist the users on the use of the information systems in the hotel.Prepare and maintain documentation n all hotel software applications.Maintain and inventory listing of all computer hardware in the hotel.

REQUIRED SKILLS

Ability to coordinate, Database administration, IT support, Troubleshooting

REQUIRED EDUCATION

Diploma, Associate's degree