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Regional IT Officer

2 months ago

Nairobi, Kenya Nutrition International Full time

ABOUT THE COMPANY

Malnutrition isn’t just a chronic problem, it’s an urgent problem. Millions of lives and voices are missing from our global economy and collective story – when they don’t have to be. Every day, Nutrition International drives for better, faster ways to get improved nutrition to the people who need it most. Formerly the Micronutrient Initiative, Nutrition International brings over 25 years of on-the-ground experience. We multiply impact by partnering with countries, donors and implementers to reach millions of people in more than 60 countries annually. Whether we are conducting cutting-edge research, influencing policy, improving delivery or integrating nutrition to advance a range of Sustainable Development Goals, all of our efforts are guided by a single purpose: to create the most good for the people we serve. We make a difference, because nutrition is the difference. It’s the difference between attending school and learning there. Between giving birth to a child and giving her life. It’s the difference between fighting a disease and surviving it. Between what could be and what never gets the chance. At Nutrition International, when we nourish people, we nourish life.

JOB SUMMARY

About You;You have;At least 3 years IT Help Desk experience or similar role.A Degree or diploma in computer science.Competent IT skills – including Windows server services and AzureAD, Exchange online and Office 365suite. Experience with Windows Server 2019 and above, MS Azure, SharePoint Online, Dynamics GP, Dynamics CRM considered an asset.Good working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systemsMicrosoft MCP/MCSE/MTA/Microsoft 365 certified or ITIL v3.Excellent interpersonal skillsExcellent communication skillsAbility to work under minimal supervisionAbility to work under pressure

RESPONSIBILITIES

Assist on IT operations and support NI staff as first point of contact for troubleshooting of software and hardware issues for Kenya and Regional Office.Create and modify users’ accesses on NI systems. Ensure that users are provided with the correct security and distribution groups. Reset and manage users’ password when necessary.Provide basic assistance on Active Directory both on-prem and on Azure as well as on other managed devices and services such as DNS, DHCP, RDP, Printing, Firewall, Switches, Office 365 (Teams, OneDrive, SharePoint Online), Board, Dynamics 365, Agiloft and other applicationsProvide basic user support for NI Staff on software including Agiloft, Dynamics 354, NetSuite, MS SharePoint, MS Office 365 suite, MS Dynamics CRM, Board, and other Windows Server Services.Provide required guidance helping NI staff in the usage of IT standards. Ensure that users systems are up to date, healthy and protected. Use and promote the usage of NI’s ticketing system to ensure transparency and efficient IT support.Support in the management of NI’s IT Assets (hardware and software) for both inventory and lifecycle purposes.Provide the technical aspect of the on-boarding and the off-boarding of us

REQUIRED SKILLS

Project management, Team leadership, Communication, Interpersonal communication, Data analysis

REQUIRED EDUCATION

Diploma, Associate's degree