CX Analyst, Customer Experience at NCBA Group

4 weeks ago

Nairobi, Kenya NCBA Group Full time

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Job Purpose Statement
The role is responsible for the consolidation of Customer Experience reports and insights generated from different teams within the Group for management and executive appreciation and addressing departmental requests on performance, timely and effective delivery of customer/operational analysis and experience designs which underpin strategic change programs in the business.
Ideal Job Specifications

Academic: University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

Proficient in use of relevant MS Office applications and statistical packages.
Great self-drive and meeting of deadlines.

Desired work experience: At least 1 years working experience in banking, preferably in a customer service role

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