Regional People Officer

ABOUT THE COMPANY

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We are motivated by the Gospel of Jesus Christ to cherish, preserve and uphold the sacredness and dignity of all human life, foster charity and justice, and embody Catholic social and moral teaching as we act to: PROMOTE HUMAN DEVELOPMENT by responding to major emergencies, fighting disease and poverty, and nurturing peaceful and just societies; and, SERVE CATHOLICS IN THE UNITED STATES as they live their faith in solidarity with their brothers and sisters around the world. As part of the universal mission of the Catholic Church, we work with local, national and international Catholic institutions and structures, as well as other organizations, to assist people on the basis of need, not creed, race or nationality.

JOB SUMMARY

An integral member of OverOps and HR, the Regional People Officer leads implementation of a highly effective, strategic HR function in the East Africa region. His/her aim is for Country Programs to have the talent they need to deliver high-quality programs and a consistent, equitable employee experience that enables staff at all levels to contribute their best to CRS’ mission. The RPO will work closely with HR Managers in Country Programs and DRDs MQ to ensure efficient, effective and locally contextualized delivery of HR services and support in line with Global HR Standards. S/he will provide practical hands-on support in the roll-out and adoption of HR global initiatives and practices across the region and support the professional development of HR staff in the region. S/he will serve as advisor and counsel to leaders to maximize staffing resources and performance, ensure efficiency and consistency of business processes, and contain institutional risk. Basic QualificationsBachelor’s degree in HR Management, Business Administration, Organizational Development, or other relevant field required. 10 to 15 years of professional HR experience with a minimum of 5 years as a regional manager in an international organization or equivalent with strong knowledge of HR best practices and standards.Experience with implementing and supporting diversity, equity and inclusion in the workplaceAdditional education may substitute for some experience.Preferred QualificationsMaster’s degree strongly preferred.Required Languages – Spoken and written English, other languages relevant to the region of assignment a plusTravel - include percentage of required travel, if applicable. Must be willing and able to travel up to 30%.Knowledge, Skills and Abilities Excellent management and leadership skills including coaching, mentoring, performance management and delivering individual and group training.Strong collaborator with effective interpersonal and analytical skills who can work seamlessly across countries and cultures required. Good knowledge of local context strongly preferred.Broad knowledge and experience in employment laws in the assigned region, employee relations, staff engagement, compensation and benefits, talent acquisition, HR Audits, training and developmentDemonstrated success as an HR professional in humanitarian sector, emergency response, conflict zones preferred.Demonstrated success in supporting key senior management and building strong, trusted relationships.Deep commitment to fostering equality in the workplace, with experience in establishing a supportive workplace for women and other under-represented groups and accelerating their professional development in support of the agency global gender strategy.Superb interpersonal, written and verbal communication skills required.Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervisionPreferred QualificationsExperience with and demonstrated ability to analyze, interpret and advise on employment laws, regulations, policies, principles, concepts, and practices for various countries.Experience in project management and change management (HR projects).Experience using HRIS (Oracle or PeopleSoft or other similar HRIS)Supervisory Responsibilities: Supervises a Regional HR Manager (Deputy) and Regional Recruiter. Technical supervision (dotted line) to all Country Program HR Managers.Key Working Relationships InternalCountry Program Team: Country Representatives, Senior Management Teams, in-country HR staffRegional Team: Regional Leadership teamHR: Global People Services, Director – Regional; Centers of Excellence; other RPOs, HRBPs, SafeguardingExternal INGO counterparts; legal counsel; HR associations and networks

RESPONSIBILITIES

Upholding Standards, Contextualizing ApproachesWork with Centers of Excellence, Country Program and regional leadership and Country Program HR staff to ensure Global HR initiatives are well-timed, meet Region/Country Program needs/priorities, and are adapted to the local context. Work collaboratively with in-country HR staff and management to ensure consistent application of policy, practices and global and in-country specific HR initiatives and provide hands-on support for effective implementation.Liaise with Director Global HR Compliance and Internal Audit team to develop and implement Global HR Standards for monitoring and evaluation to ensure HR systems, policies, processes, and practices meet agency, donor, and local legal requirements and standards.Provide counsel and practical in-person support as necessary to in-country HR Managers in all areas of employee relations including effective staff management, to include disciplinary action, conflict resolution, performance, and separations.Monitor and update relevant employee relations policies and employment practices within country programs, ensuring compliance with all regulations and laws.Support investigations with instructions from Ethics Unit and/or HR Safeguarding Liaison.Work closely with management and HR staff to support their efforts in improving work relationships, building morale, and staff engagement. Liaise with in-country HR staff and CP leadership to support development and implementation of action plans following the CRS Engagement Survey. Providing Strategic HR Guidance, Aligning PrioritiesServe as a strategic partner and trusted adviser to Regional Directors and Regional Leadership teams, establishing HR needs and priorities that align with the overall agency plans and strategic objectives.Collaborate with country program and regional leadership to identify gaps and make recommendations about appropriate HR staffing and structure in CPs given complexity of that CP, while ensuring timely hiring and development of the right talent. Work with country program and regional leadership, hiring managers, HR managers to support local leadership and gender equity efforts. Work with management and HR teams to provide analytical reports on HR data, metrics, and trends. Promote data-driven decision-making. Provide strategic counsel to DRD MQ and RD regarding complex HR challenges in the region. Strengthening HR Capacity in the Region Work with Centers of Excellence on the collaborative development of effective capacity building efforts and trainings. Lead delivery of regional HR-related training and capacity building efforts, in-person or using e-learning, as needed. Evaluate and facilitate HR functional capacity and service delivery for the region.  Build strong knowledge of the HR capabilities within the region. Build knowledge, expertise, and capacity of Country Program HR staff through purposeful development planning and coaching.Travel to the assigned countries or other regions (as conditions allow) as and when needed to provide in-person practical hands-on support, technical trainings and/or management of special projects.Collaborate with Country Program Leadership to technically lead, empower and mentor the in-country program HR team, including communicating clear HR functional expectations, setting performance objectives, providing regular and timely constructive performance feedback.

REQUIRED SKILLS

Human resource and personnel development, Human resources information systems, Talent management and planning, Employee relations and consultations

REQUIRED EDUCATION

Bachelor's degree