Senior Manager/ Lead

1 month ago

Nairobi, Kenya Safaricom Kenya Full time

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

SUMMARY
Reporting to the Tribe Lead – Digital Services , the role purpose is; 

Lead in building and managing high quality digital services technology roadmap based on business vision and strategy to support scale & experience.
Collaborate with stakeholders to define and clearly communicate digital platforms vision and strategy.
Oversee the delivery of robust digital platforms (service delivery platform,  content aggregator & AdTech) - that offer superior journeys across content platforms
Oversee all aspects of backend development including API and core functional logic, with add on skill of frontend development for the digital content platforms
Define the Vision so that the different squads clearly visualize the expected outcome by the user and manage the platform backlog
Responsible of the overall leadership for Platforms development, commercialization and rationalization.
Engage Product Owners, Tribe Leads, and Tech Area Leads to allocate Chapter members and ensure Squads have proper technical resourcing and functional expertise to deliver the best digital platforms
Partnering with local and global technology partners to identify and influence development of latest digital products.
Execute AI/ML for personalized customer engagement and deliver intuitive digital journeys across all content platforms
Incorporate benchmarking information as well as best practices and lessons learned from to define best-in-class platforms that offer superior customer experience
Drive the adoption and implementation of Agile best practices within the Platforms development team
Attend agile ceremonies and demo/present the development work incrementally
Optimize the deployment of Chapter members across Squads and line-manage Chapter members to guide and develop their skills and expertise
Serve as a “player-coach,” spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance

RESPONSIBILITIES

Agree with the business and all stakeholders on the Platforms roadmap and deliverables for each quarter and drive innovation
Deliver a stable and in best in class platforms for superior customer experience
Serve as a “player-coach,” spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance
Bring expertise in full stack development, Performance, and stability of custom-built platforms to serve the needs of content customers
Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /behavior to design and optimize the product and platforms
Develop the commercial case and secure commercial approvals for the Product & Platforms
Oversee the Product & Platform commercial plan deliverables by working with Stakeholders and prepare and update all documents.
Present Formal product & platform commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU etc.
Collaborate with stakeholders to define and communicate the product vision and strategy.
Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirements
Promote a culture of continuous improvement by identifying areas for optimization and innovation.
Implement and measure key performance indicators (KPIs) to track product team performance.
Collaborate with other Chapter Leads and teams to share best practices and lessons learned.
Facilitate Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.

QUALIFICATIONS

Bachelor degree in IT/Engineering from a recognized University
Total 6+ years’ relevant software development experience, including experience leading development teams and solving complex problems for business functions.
Significant expertise in product software development, with a desire to remain ‘hands on’.
Lead-level Full-stack coding experience Backend/API (J2EE), Front end/UI (React or similar).
Knowledge of multiple back-end languages (e.g. Python, Node JS, Typescript).
Knowledge of multiple front-end languages and libraries (e.g. React, Node.js, HTML/ CSS, JavaScript).
UI/UX front-end tools and frameworks, APIs, relational databases and other persistence technologies, integration tools and strategies, etc.
Strong understanding of Cloud offerings (AWS) and capabilities.
Strong software design & development principles, with a focus on system stability, reusability and performance optimized for a global audience.
Experience leveraging DevOps tools and principles.
Experience in Agile Methodologies, establishing a culture of continuous improvement, understanding, and applying a “servant leader” mindset.
Strong communications, influencing and stakeholder management skills.
Certified Scrum Product Owner (CSPO) or Certified Scrum Professional (CSP) certification is a plus.
Demonstrated ability to drive systems strategy and execution.
A passion for staying up-to-date with industry trends and best practices.

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