Dynamics CRM Specialist at Gap Recruitment Services Limited
1 month ago
Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.
Summary
Our client, a leader in the automotive batteries, solar energy, energy storage, and water heating solutions industry, is seeking a highly skilled Dynamics CRM Specialist to join their dynamic team. As a CRM Specialist, you will play a pivotal role in building solutions and providing administrative support for Microsoft Dynamics CRM. You will be responsible for reviewing continuous integration build status, performing exploratory testing, and ensuring the timely delivery of services while adhering to quality standards and ensuring high levels of customer satisfaction.
Key Roles & Responsibilities:
Act as a technical expert on Dynamics CRM projects, including implementations, customizations, migrations, and more.
Extend Dynamics CRM functionalities, customize solutions, and develop UI/backend components.
Integrate existing systems and services into the CRM architecture.
Serve as the primary system administrator for the CRM environment.
Assist in training new users and promoting CRM skillset growth across the organization.
Identify opportunities for improving customer satisfaction through surveys and focus groups.
Prepare project plans, resolve issues, and communicate project status effectively.
Provide systems support for changes made to the existing business environment.
Translate highly technical specifications into clear non-technical requirements.
Fulfill any other duties assigned by the G-ICT Manager.
Qualifications & Requirements:
Bachelors degree in Computer Science, IT, or related field.
Minimum 2 years of hands-on experience in developing, supporting, and administering Dynamics CRM.
Strong experience in developing standards-compliant applications using HTML, CSS, JavaScript/jQuery, SOAP, APIs, Rest services, Python, JSON, and XML/XSL.
Proficiency in programming languages (such as .NET framework, C#, Java, jQuery, JavaScript, XML, XSLT, C/AL) and relational databases (such as SQL Server and MySQL).
Professional Certification in CRM will be an added advantage.
Hands-on experience in systems integrations (CRM and other third-party systems).
Experience in Systems Development and Database administration, preferably MSSQL.
Excellent interpersonal and communication skills.
Strong project management skills.
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