Specialist, Digital
1 month ago
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.
Job Purpose
To provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels.
Key Responsibilities
Provide first level support to all users at branch and Head Office
Provide first level support to all users at Head Office and branches
Log/report/escalate all application faults/incidents
Review fault/incident logs to ascertain and address all system related issues
Ensure all faults/incidents are resolved within agreed SLAS and escalate all high priority incidents to the Team Leader Electronic Banking Channels Support.
Provide after-hours support in line with Service Level Agreements to ensure customer satisfaction.
Installation, support and maintenance of Application systems
Installation, support and maintenance of application systems.
Conduct periodic checks on the installed application systems and produce reports as directed by line manager.
Perform housekeeping/maintenance activities on Applications as directed
Participate in project implementation as assigned as directed by the Team Leader Electronic Banking Channels Support.
Monitor Application all Applications to ensure high availability of service
Conduct periodic checks to ensure high availability of all application systems
Identify shortcomings on the bank's application systems and provide solutions to improve or rectify them according to business requirements
Participate in all Disaster Recovery Testing and Simulation activities
Adherence to the bank's Information Security standards and risk management
Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
Maintain adequate Information Security controls according to the Group standards. This includes
(but not limited to):
Password configurations/administration (refer to LAM policy) Privileged User and activities Reviews o Patching o Logical Access Controls (communication mechanisms)
Implementation and adoption (within Branch, Department or Section) of all Compliance, Anti Money Launderin and Sanctions related requirements
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology, Computer Science, Electrical Engineering
Other qualification
Technology Certification i.e. ITIL, Cloud, Linux, Database would be an added advantage
Experience Required
Delivery Enablement
Technology
2-3 years
Systems Development
Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
Database Administration e.g. Oracle, MS SQL, MySQL
Systems Analysis
Experience working in the Banking industry would be an added advantage.
Additional Information
Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Checking Details
Developing Expertise
Documenting Facts
Establishing Rapport
Interpreting Data
Managing Tasks
Meeting Timescales
Producing Output
Taking Action
Upholding Standards
Technical Competencies:
Application Knowledge for Support
Application Support
Data Analysis and Inference
Documenting
Risk Management
Service Level Management
Stakeholder Management (IT)
Trouble Shooting
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