Relationship Officer – Chama Banking

1 month ago


Nairobi, Kenya Rafiki Microfinance Bank Full time

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.

Purpose of the Job:
The main responsibility of the jobholder will be to Ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas.

Reports to: Branch Manager
Responsibilities

Recruitment of new Chama’s and individual customers.
Deposit mobilization both from Chama different entities and from individuals.
Appraise loan proposals for Chama customers and submit for review, approval and disbursement
Customer portfolio management
Maintaining quality loan book
Attending to Chama meetings to cascade bank products and services
Cross-selling of other bank products and services
Liaison with the communities including barazas to bring Rafiki bank brand awareness
Respond to queries related to Chama business and timely resolving of customer issues.
Offering good customer service to all clients.
Any other official duties that may be assigned from time to time

Knowledge; Skills and Experience required for this Role

Bachelor’s degree in a business related field
1-2 years’ experience
MS Office
Interpersonal skills
Organization and planning skill
Networking skills
Attention to details
Analytical skills
Integrity
Confidentiality
Negotiation skills
Presentation skills



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