Senior Compliance and Infrastructure Officer at Corporate Staffing

1 month ago

Nairobi, Kenya Corporate Staffing Full time

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

Key Responsibilities
ISO Compliance Management:

Oversee the planning, development, implementation, and maintenance of the company’s ISO 9001, ISO 27001, ISO 31000, ISO 22301 and other relevant standards compliance programs.

Infrastructure Support Empowerment:

Empower the Infrastructure Squad to handle Level 2 support items and provide guidance on technical issues.
Foster a collaborative environment for continuous skill development within the team.

System Uptime and Monitoring:

Proactively address alerts, troubleshoot issues, and coordinate with the Infrastructure Squad for resolution.

Level 2 Ticket Support:

Support the resolution of Level 2 tickets by providing expertise and collaborating with the Infrastructure Squad and other teams.
Conduct Root Cause Analysis (RCA) for production incidents and recommend preventive measures.

General Maintenance Support:

Perform or coordinate routine physical checks on servers, assess software health, and manage update schedules.
Monitor and manage end-of-life (EOL) cycles for hardware and software components.
Coordinate with relevant teams to schedule and implement necessary maintenance activities.
Ensure office communication channels are active, physical routine checks on office phones, HDMI’, LAN cables and advice on fixes, best practices or procurement.

Asset Management:

Maintain a comprehensive register of company hardware and software assets.
Manage the issuance, tracking, and return of company assets/ Laptops/Desktops ets both on
Soft and hard copy Files and advice on procurement and upgrade needs.
Conduct regular audits to ensure the accuracy and completeness of the asset register.

Compliance and Audit Initiatives:

Lead and execute comprehensive compliance assessments and audits to ensure adherence to regulatory requirements and internal policies.
Collaborate with internal and external auditors to facilitate audits and address audit findings.
Implement corrective actions and preventive measures based on audit recommendations.

Documentation and Reporting:

Maintain accurate and up-to-date records of compliance activities, infrastructure support, and audit findings.
Prepare detailed reports for management on compliance status, audit outcomes, and recommendations.

Training and Knowledge Transfer:

Provide training sessions for the Infrastructure Squad on compliance requirements, monitoring tools, and best practices.
Facilitate knowledge transfer sessions to enhance the team’s capabilities.

Qualifications:

A Bachelor’s Degree in a relevant ICT-related Field.
Minimum of 3 years of software engineering/ System Engineering in a working environment.
Behavioral Competencies.
Strong interpersonal skills and human relations.
Be flexible/ agile.
Demonstrate Sound work ethics.
Excellent organizational and time management skills
Ability to cope with competing demands and to prioritize tasks.
Capable of hands-on problem-solving, with the ability to generate ideas and solutions.

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