Product Manager at West Indian Ocean Cable Company

Found in: beBee S KE - 4 weeks ago

Nairobi, Kenya West Indian Ocean Cable Company (WIOCC) Full time

Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa.
Job Objective
The Product Manager is tasked with expanding WIOCC’s customer base through the creation and oversight of relevant products and services. Their responsibility involves optimising the design and functionality of these offerings to enhance sales performance and meet client needs while ensuring high levels of customer satisfaction. Additionally, the Product Manager plays a crucial role in the development and strategic management of WIOCC’s subsea and terrestrial fibre optic networks, as well as its data centre and colocation product portfolio. Their extensive knowledge of the South African and global telecommunications industry positions them to shape the future of WIOCC’s connectivity solutions.
Key Duties & Responsibilities

Own the business plan for WIOCC’s service portfolio, including market and competitor analysis, product roadmap, pricing & launch strategies, financial projections, recommendations and actions for improvement
Own the product lifecycle from ideation to launch and post-launch support, ensuring alignment with business objectives and customer requirements. Develop and manage product roadmaps for assigned product lines, including defining features, functionality, pricing and marketing strategies
Lead and deliver product strategy, steering the direction of new product and service requirements, product improvements, etc
Ensure product strategy is market-related
Identify new business opportunities (enhancements, range extension, new product/service offerings, new channels to market, third-party alliances, etc.) and develop proposals for these opportunities
Manage product budgets and track key performance indicators (KPIs) to measure product success and identify areas for improvement
Be responsible for ensuring that all product documentation is in place, including (but not limited to):

pricing template/guidelines
sales collateral
service availability tables
technical specs


Collaborate with cross-functional teams (engineering, sales, marketing, finance) to ensure seamless product development, launch and ongoing operations
Communicate effectively with both technical and non-technical audiences, presenting product information in a clear and concise manner
Monitor product performance, recommending corrective actions (e.g. pricing review, promotional program, sales analysis) if the product is underperforming
Drive requirements for product marketing activity, contributing to the annual plan to build WIOCC’s profile and maximise sales opportunities
Developing close working relationships with internal stakeholders and third-party vendors including customers, partners and industry regulators
Provide strategic and financial input and direction to the company’s annual business
Keep abreast of the latest product and service developments within the industry

Requirements
Minimum Qualification

Experience in the telecommunications market and familiar with cloud computing and related technologies
Knowledgeable about product, principles, concepts and the industry
Decisive, visionary, and able to support decisions with research
Flexible, working in-depth with different business functions
A good collaborator, leader and diplomat
Organised and able to work to deadlines and roadmaps
Strong communication, presentation, and interpersonal skills
Ability to work independently and as part of a cross-functional team
A powerful and clear communicator with a variety of stakeholders at different levels of seniority and knowledge
Good at persuasion and negotiation
Able to analyse complex data and look for trends in the market
Fair and objective when making decisions
Understanding of data center architecture and operations
Project management experience

Experience & Skills

Minimum 5 years of experience in product management within the telecommunications industry
Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field
Strong understanding of subsea and terrestrial fibre technology, data centre operations and colocation offerings
Technical background and experience in telecommunications SDH, DWDM, Ethernet and IP
Proven ability to influence cross-functional teams without formal authority
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Strong analytical and problem-solving skills with the ability to collate and interpret data from various sources
Must be able to travel when required
Proven track record of successfully developing and launching new telecommunications products and services that meet market needs and generate revenue
Demonstrated success in defining, launching and managing telecom products and services
Experience working in a fast-paced and dynamic environment

Attributes

Client-focused, relationship-builder
Integrity, honesty with high ethical standards
Boundless, passionate and flexible
Personal excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships.
An appreciation of the African continent’s telecommunications markets

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