Senior Manager/ lead- User Experience

3 months ago

Nairobi, Kenya Corporate Staffing Services Full time

IT vacancies in Kenya.

Reporting to the COE HOD – Market Research and Customer Insights, the position holder will guide the business on creation (or optimization) of consumer journeys to deliver best user experience that will impact Net promoter Scores/Customer Satisfaction scores

Read>>CV Writing; 4 Things You Should Never Ignore

The role holder will also be expected to;

To translate complex interactions into simple and intuitive navigation that enhance user accessibility, and uptake of digital self help One will collaborate with Product Owners, Business Partners, Designers and Engineers to create digital first, simplified design solutions to grow customer base within specific Innovation programs Develop end to end UX research Strategy and protocols that will guide implementation of UX research

Key accountabilities & responsibilities

Define and Develop UX Research Strategy and Protocols to shape innovation and guide optimization of User Journeys Monitor User Experiences to guide optimization/ Conduct ongoing user research while maintaining knowledge of competition and market trends Decode Customer Research to inform Innovation and Optimization Opportunities Conduct UX research (w/research agency) applying HCD to inform innovation Conduct UX research to stress Test User Journeys inline with Human Insights Grow Craft: team skills and capabilities and maintain high design standards and patterns across organization products that are centred on human insights

Competencies, knowledge and experience:

User Research and Analysis in Technology or similar highly diverse environment Knowledge of Visual and UI Design Design Knowledge and Information Architecture Proven Work experience in Research relating to UX Design or similar role Experience in iOS, tvOS and Android Platforms is added advantage Curiosity, exceptional communication, interpersonal & people skills to collaborate with various stakeholders

Read>>CV Writing; 4 Things You Should Never Ignore

Education & Experience:

BA/BS degree in Business/Economics or Related (Added Advantage: Postgraduate) Practical experience in UX Research, HCD 7+ years of proven experience of UX Research and related field Experience with data visualization Basic understanding of Digital, engineering audiences and Machine Learning Critical thinking and ability to handle multiple projects within deadlines

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