Assistant Housekeeping Manager

1 month ago


Nairobi, Kenya Accor Full time

Job Description

  • Consistently offer professional, friendly and engaging service.
  • Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed.
  • Conduct regular inspections of all guest rooms / Public Areas.
  • Identify training needs and train all Supervisors and Colleagues as required.
  • Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through.
  • Address all guest concerns and react quickly, logging and notifying proper departments accordingly.
  • Balance operational, administrative and Colleague needs.
  • Follow departmental policies and procedures.
  • Report necessary maintenance items.
  • Follow all safety and sanitation policies.
  • Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
  • Follows all policies and procedures ascertained by the hotel.
  • Attend meetings and training sessions as required.
  • Any additional duties assigned.

Qualifications

  • Previous leadership experience required.
  • Computer literate in Microsoft Window applications an asset.
  • University/College degree in a related discipline an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem solving abilities.
  • Highly responsible & reliable.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all

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