Information Technology Manager

4 weeks ago

Nairobi, Kenya NCBA Full time

ABOUT THE COMPANY

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

JOB SUMMARY

QUALIFICATIONS:Bachelor’s or master’s degree in a computer fieldRelevant IT certifications (CCNA)Project Management qualifications/experience will be an added advantageEXPERIENCE:Five or more years in IT work experienceWorking knowledge of common business systemsWorking knowledge of common General Insurance systemSKILLS AND COMPETENCIES / LEVELSExcellent analytical and problem-solving skills.Understanding of complex information and requirementsAbility to explain complex systems in simple terms.Ability to work to tight deadlines and within constrains.Dealing with AmbiguityOptimizing Work Processe

RESPONSIBILITIES

IT Strategy and Planning:Develop and implement the IT strategy aligned with business goals.Participate in strategic planning initiatives and assess technology trends that can benefit the company.Production support integration and managementSupport production of all application modules of Underwriting, Claims, Finance, Customer Service and any other auxiliary supporting applications.Working with business and Finance departments to support monthly and quarterly production of Production and regulatory reports.Project Management:Manage IT projects from conception to implementation, ensuring they are completed on time and within budget.Coordinate with various departments to gather requirements and propose effective solutions.Team Leadership:Lead and mentor the IT team, fostering a culture of collaboration and innovation.Manage performance, conduct evaluations, and provide professional development opportunities for team members.Budget Management:Prepare and manage the IT budget, ensuring effective allocation of resources.Evaluate and optimize costs associated with technology investments.Technical Oversight:Ensure the security and integrity of the IT systems and data.Oversee the maintenance and upgrading of IT infrastructure, including servers, networks, and software applications.Vendor Management:Manage relationships with external technology vendors and service providers.Working with the Underwriting system vendor so that all tickets requested are processed and dealt with according to user requirements and practicability of system.Negotiate contracts and ensure that service levels are met.Applications Development & Maintenance:Interaction with business and analysis of system requirements to formulate business requirement for ticket opening to reduce reworks. Follow up and manage assigned tickets keeping of KPIs according to prescribed standards.Regulatory Compliance:Ensure that the company’s IT practices comply with legal and regulatory requirements specific to the insurance industry.Stay updated on relevant data protection regulations and implement necessary policies.Performance Monitoring:Analyze performance metrics to identify areas for improvement within IT operations.Prepare regular reports for senior management on IT performance and project statuses.DRP and BCPDevelop and maintain disaster recovery and business continuity plans, conducting regular test and exercises to ensure readiness in liaison with the Group IT Teams.Stay updated on industry trends, emerging technologies, and best practices in IT management, participating in training, conferences and professional development activities.

REQUIRED SKILLS

Database administration, IT support, Machine Learning (ML), Database query languages (SQL, others)

REQUIRED EDUCATION

Bachelor's degree

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