Customer Service Officer at Old Mutual Kenya

3 months ago

Nairobi, Kenya Old Mutual Kenya Full time

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
SUMMARY


Enforce underwriting controls including on-barding, certificates, booking of business, documentation.
Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
Ensure profitability of the branch through quality control and on-boarding.
Quality documentation timely turn around - TAT and.
Excellent customer service and retention support.

 KEY RESPONSIBILITIES

Enforce underwriting controls.
Ensure clean and accurate data capture.
Timely preparation of quotations and follow up.
Debiting of premiums and processing of policy documents within set timelines.
Processing and checking of underwriting Documents.
Issuing & signing of Motor Certificates and Yellow cards.
Ensure that work is done within the set standards of service and TAT.
Give quality customer service to all clients.
Safe keeping of security documents.
Daily scanning and indexing of mails.
Initiating motor valuation and follow up.
Adherence to the credit control policy.
Follow up renewals and ensure maximum retention of profitable accounts.
Timely processing refunds and follow up.
100% Adherence to the authority matrix.
Ensure registry is fully maintained, orderly and up to date.
 Ensure compliance of AML and PEP guidelines.
Ensure cross sale and up sale opportunities are maximized.
Perform any other duties as may be required by the management.

REQUIREMENTS
SKILLS AND COMPETENCIES

Basic Underwriting skills and product knowledge.
Customer service skills.
Good Communication Skills.
Computer Literate.

Qualifications:

Degree preferably insurance.

Experience:

1 year and above.

  • Submit CV’s – New Recruitment at Old Mutual Kenya

    3 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Old Mutual Kenya seeks to employ competent personnel to...

  • Underwriter at Old Mutual Kenya

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Enforce underwriting controls including...

  • Treasury Officer at Old Mutual Kenya

    1 month ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment SUMMARY Provision of accurate and timely reconciliation of cash inflows and outflows for the  Old Mutual Group. Enforcing controls to ensure that company financial assets are  safeguarded. Provide accurate...

  • Fixed Term: Procurement at Old Mutual Kenya

    4 weeks ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Responsibilities A Temporary employee in the Rest of...

  • Medical Tariff Officer at Old Mutual Kenya

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY The job holder will be responsible for...

  • Telesales Agent-1 at Old Mutual Kenya

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY A Telesales Representative contributes to...

  • Case Management Nurse at Old Mutual Kenya

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY To control and manage medical benefit...

  • Service Delivery Specialist at Old Mutual Kenya

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary The Service Delivery support specialist is...

  • Lead: Development

    4 weeks ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary This role is responsible to manage and...

  • Unit Manager

    1 month ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries Summary The Unit Manger will oversee a unit where...

  • Supervisor – Retail Retention

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Reporting to the Underwriting Manager, Health,...

  • IT Business Relationship Manager at Old Mutual Kenya

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary The IT Business Relationship Manager (BRM) is...

  • Operations Officer Fixed Term Officer at Old Mutual Kenya

    3 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. KEY TASKS AND RESPONSIBILITIES Operational...

  • Team Leader – Business Development at Old Mutual Kenya

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary We are seeking a dynamic and experienced Team...

  • Quality Assurance Officer

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY The Health Insurance QA Officer is responsible...

  • Group Head Talent, Learning

    1 month ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY The Old Mutual East Africa Group Head of...

  • Group Head Talent, Learning

    3 weeks ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary The Old Mutual East Africa Group Head of...

  • Team Leader – Business Retention at Old Mutual Kenya

    2 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY As a Team Leader - Business Retention, you will...

  • Fixed Term

    4 weeks ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. The purpose of Group Compliance is to establish and...

  • Lead Data Insights

    3 months ago

    Nairobi, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY As the Lead Data Insights & Analytics, you...