La Riba Relationship Manager

4 weeks ago


Nairobi, Kenya Absa Bank Limited Full time

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
Job Summary
To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Purpose:

To Manager and sustain relationship of La Riba Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Key Accountabilities
Accountability: Sales and Service: - 70%

Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
Consult customer owners/managers on financial/credit issues and general business practice/ideas.
Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
Deal with, and find resolutions for, customer complaints.
Determine the appropriate La Riba products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.
Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
Monitor and ensure adherence to risk service standards.

Accountability:  Business Management: - 30%

Research, create and follow up on a La Riba target list for potential new business.
Identify priority La Riba customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with La Riba team,SME Credit & Product specialists)
Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
Adhere to procedures and guidelines within the BB RMCD.

Requirements
Preferred Qualification

Business degree

Preferred Experience

5 years’ experience in sales and 3 years in relationship management.

Knowledge and Skills

Knowledge of the bank’s products, services and policies required to undertake the role:

The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
For Complex La Riba products and concepts, a good knowledge will be required sufficient to:-

Recognize the changing needs of the customer.
Identify La Riba products/service that best satisfies customer need.
Introduce the product/service.
Co-ordinate the introduction of the relevant Group product specialist.
Deal with customers directly as required.


A good knowledge of the La Riba products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Mandatory

Must have good knowledge on: -

Business Banking,
Islamic Banking knowledge
Shariah compliance products
Customer relationship management
Team management.

Behavioral Competencies

Relationship skills
Decisiveness and initiating action
Working with others
Active listening
Analytical thinking
Communication skills

Technical Competency

Persuading and influencing
Risk skills
General Corporate skills
Product skills
Coaching



  • Nairobi, Nairobi Area, Kenya Absa Bank Limited Full time

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job SummaryTo advise customers and process banking transactions accurately and timeously through the execution of...


  • Nairobi, Nairobi Area, Kenya Hope jaider Full time 35,000 - 40,000 per month

    Job OverviewHope jaider is seeking a highly motivated and results-driven Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and providing exceptional customer service.Some of your key...


  • Nairobi, Nairobi Area, Kenya Hope jaider Full time 30,000 - 40,000 per month

    Job Summary: We are seeking an experienced Advertising Campaign Manager to join our team at Hope Jaider. The ideal candidate will have a strong background in marketing and a proven track record in developing and executing successful advertising campaigns.About the RoleIn this role, you will be responsible for engaging with clients to establish clear...


  • Nairobi, Nairobi Area, Kenya Hope jaider Full time 30,000 - 40,000 per month

    Job Summary: We are seeking an experienced Advertising Campaign Manager to join our team at Hope Jaider. The ideal candidate will have a strong background in marketing and a proven track record in developing and executing successful advertising campaigns.About the RoleIn this role, you will be responsible for engaging with clients to establish clear...

  • Account Manager

    4 weeks ago


    Nairobi, Nairobi Area, Kenya People FOCO Full time

    Job SummaryRecruit an Account Manager for a client in Kenya, managing raw material accounts in industries such as coatings, personal care, and home care. Develop relationships, achieve sales targets, and maintain profitability.Key Responsibilities:Manage sales targets for East African industriesMaintain and develop existing and new clientsDevelop...


  • Nairobi, Nairobi Area, Kenya GAP RECRUITMENT SERVICES LIMITED Full time

    **Job Title:** Regional Business Development Executive**Job Summary:** We are seeking a highly motivated and experienced Regional Business Development Executive to drive sales growth and expand market share for our clients high-end residential, SME, and Commercial & Industrial (C&I) solar solutions across the East Africa region.Key Responsibilities:Develop...


  • Nairobi, Nairobi Area, Kenya CIC Insurance Full time

    Drive revenue growth, enhance visibility, and create stakeholder value as a Branch Manager in the Metropolis region of CIC Insurance Group Limited. Key Responsibilities: Manage intermediary relationships, deliver targeted premium outputs, and provide leadership to the sales and marketing team. Organize and represent the company in forums, conduct business...

  • Senior Manager

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    We are seeking a seasoned fundraising professional to lead our European fundraising efforts, managing existing relationships with donors and converting prospects to concrete funding opportunities.Key Responsibilities:Develop and execute a comprehensive strategy for securing funding from individual and retail giving in key European markets, starting in 1...


  • Nairobi, Kenya People FOCO Full time

    We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results. Overview We are seeking to recruit an Account...

  • Tax Manager

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Seeking a Tax Planning Strategist to develop, document, and implement tax planning strategies for the group, advising on tax matters and developing transfer pricing documentation.Main Responsibilities:Offering tax leadership on all tax matters for the group and subsidiaries across multiple countries.Advising on the tax effect of introducing or changing...

  • Senior Manager

    2 months ago


    Nairobi, Kenya Corporate Staffing Services Full time

    We are a not for profit organization that works with vulnerable children in the public school system to improve their lives and school performance. Founded in 2012, Food for Education provides subsidized school meals every day to over 15,000 kids with a goal of feeding 1,000,000 kids by 2025. Read>>CV Tips: A Guide to Make Your Application Shine in...


  • Nairobi, Nairobi Area, Kenya Genesis Analytics Full time

    Unlock value in Africa by leading consulting projects, managing teams, and developing client relationships. Contribute to thought leadership and practice strategy, leveraging analytical capabilities and technical skills. Key responsibilities include project leadership, team management, client engagement, business development, thought leadership, and practice...

  • Operations Manager

    4 weeks ago


    Nairobi, Kenya Corporate Staffing Services Full time

    Gross Salary: 100-120k, Our client is a startup events company. They are seeking to recruit a suitable candidate for the position of Operations Manager who will be responsible for the management of events conducted at the Venues. The Manager is responsible for enhancing patron satisfaction and operational event delivery at the Venues.  Read>>Winning...

  • Assistant Manager

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    A highly skilled Bank Branch Manager is sought to lead a team and drive business growth in a dynamic and challenging environment.Key Responsibilities:Customer Service: Deliver exceptional customer service, ensuring a positive experience for clients and building strong relationships.Branch Operations: Implement and administer operational processes, ensuring...

  • General Manager

    4 weeks ago


    Nairobi, Nairobi Area, Kenya People FOCO Full time

    We are a HR Consultancy firm that is passionate about people and their contribution to organizational growth and success. We create streamlined systems to achieve company goals and build employee capacity to deliver results.Solar Water Heater Division General ManagerWe are seeking a visionary and results-driven General Manager to lead our Solar Water Heater...


  • Nairobi, Nairobi Area, Kenya KCA University (KCAU) Full time

    Design and implement recruitment strategies to attract and retain top talent, lead employer brand and candidate experience, and manage talent acquisition technology and tools. Manage relationships with internal stakeholders, employment agencies, and other external partners to support hiring goals. Analyze recruitment metrics and identify opportunities for...

  • Tax Manager

    1 month ago


    Nairobi, Kenya Corporate Staffing Services Full time

    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Read>>Interview Techniques: 5 Tips To...

  • Project Manager

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Project Manager role focuses on providing technical expertise to implement a project in North-Eastern Kenya, promoting food security and energy sector development.Main Responsibilities:Supervise the implementation of project activities, ensuring alignment with the proposed plan, budget, and schedule.Ensure the achievement of project targets and key...


  • Nairobi, Nairobi Area, Kenya Black Pen Recruitment Full time

    Role OverviewBlack Pen Recruitment is seeking a highly skilled Business Development Manager to join our dynamic team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our client base in the fintech industry.Key ResponsibilitiesDevelop and execute sales strategies to meet and exceed sales targetsBuild and...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    We are seeking a Talent Development Manager to join our team. This role focuses on facilitating training sessions, coordinating career development activities, and coaching and supporting employees to enhance individual and team performance.Key responsibilities include:Training and Development: Conduct training needs assessments, design and implement...