Network Administrator

2 weeks ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Reporting to the Manager of IT Networks, the selected candidate will bring technical expertise, design, and support to Safaricom in the areas of Call Center, local and wide area network administration.



Responsibilities:

  • Provide guidance on communication needs for existing and planned networked information systems.
  • Conduct surveys to determine network connection requirements.
  • Maintain system standards and procedures related to network issues.
  • Collaborate with the Digital Engineering team to offer various cloud solutions and integrations.
  • Implement, configure, and support Safaricom voice platforms, including contact center and Cisco Call Manager.
  • Monitor, administer, and enhance network security, ensuring availability and safety measures.
  • Coordinate with other departments for seamless project delivery and aligned IT operations.
  • Offer expertise for projects requiring IT network infrastructure expansion to support retail outlets, switch rooms, and new products/services.
  • Utilize network management tools to identify and resolve network problems within agreed service level terms.
  • Address support issues and connectivity incidents across Safaricom's Corporate LANs.
  • Administer Safaricom's internet connection, mail gateways, and security systems.
  • Respond to support calls related to data, telephone assistance, and call center matters as a backup.

Qualifications:

  • Familiarity with various cloud provider technologies such as Amazon Web Services and Microsoft Azure.
  • Solid background in Linux/Unix and Windows server system administration.
  • Understanding of cloud infrastructure and security essentials.
  • In-depth knowledge of Voice Systems like call Manager and Genesys.
  • Proficiency in SIP, PSTN integration, and Cisco security systems management.
  • Experience in managing Cisco and Checkpoint firewalls, as well as troubleshooting security systems.
  • Formal training or work experience in networking and communication technologies.
  • Proficiency in Cisco IOS and a wide range of networking products and technologies.
  • Hands-on experience with firewalls, Internet VPNs, and network performance monitoring.
  • Understanding of basic network architecture concepts and dynamic routing protocols.
  • Working knowledge of firewall configuration, VPNs, and network devices.

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