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Packet Core Support Engineer at

4 months ago

Nairobi, Nairobi Area, Kenya Ericsson Full time
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators.

Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks.

About Job

We are now looking for a Packet Core Support Engineer that will provide technical service and support to our customers.

In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge.

You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.

The role more than often requires you to take on big responsibility and it is important that you can work independently.

What You Will Do

Customer Issue handling for fault isolation and timely resolution
Handling of dedicated support including Emergency/critical situations
Drive and conclude the Root Cause analysis
Working with Customer operations team during potential activities including update/upgrade and new deployments
Assisting Service Delivery Manager during Operational governance meetings
Knowledge transfer, documentation and information sharing

You will bring

Min. bachelor's degree in engineering or equivalent

Domain experience:
(Packet core) at least 7-8 years.
Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)
Very good understanding of Cloud technology and infrastructure Knowledge
Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)
Excellent IP background
MPBN Knowledge
Very good knowledge of Linux
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
Working with people
Additional Requirements
Excellent social and interpersonal skills
Responsive and result oriented.