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Charging Support Engineer at

4 months ago

Nairobi, Nairobi Area, Kenya Ericsson Full time
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators.

Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks.


What You Will Do:
Handle customer issues (Normal CSR work)
Handling Emergency cases and fault Isolation for the customer
Handle dedicated support
Handle Software Update Management (SUM)

To Be Successful in the Role You Must Have:

Education:
Bachelor's degrees in telecommunication engineering or related university degree.
Min years of experience: 2+ Years

Domain experience:
BSS, Charging System
Delivering results & meeting customer expectations
Good Troubleshooting & fault Isolation skills
Delivering results & meeting customer expectations
Presentation & communication skill

Additional Requirements:
Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM.

Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.

Very good knowledge in RedHat Linux RHEL.
Good knowledge in VMware hypervisor, Kubernetes & Docker.
Past experience with Ericsson will be preferred.
Linux (bash scripting, installation & networking).
SQL & Oracle DB (is a plus).