Debt Recovery Officer at
4 weeks ago
Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked.
Its headquarters are located in the Nairobi CBD.JOB PURPOSE
To execute the debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.)
on a regular pre-determined basisKEY RESPONSIBILITIES
Keep tracking outstanding debts.
Coordinate all recovery activities and ensure prompt recovery.
Monitor debt collection response cycles and contacts as well as credit control performance.
Follow up with External Service providers i.e. Debt collectors, auctioneers etc. and participate in bank auctions to ensure customers get maximum value.
Conduct client visits (on a need basis) and telephone calls to follow up on payments from debtors.
Report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis.
Plan course of action to recover owed money.
Locate and contact debtors through structured field visits.
Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
Handle customers' questions or complaints.
Identify gaps in the system and recommend solutions.
Build trust with debtors.
Update account status and database regularly.
Comply with requirements when legal action is unavoidable.
Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.
To perform any other duty as assigned in line with the organization goals and objective.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
A University degree(Holders of a Business-related degree will have added advantage).
Professional Banking Qualification (AKIB) or accounting qualifications will have added advantage.
Minimum 3 years' proven working experience as a debt collector preferably in a Banking environment.
Ability to handle difficult situations and interactions.
Ability to work independently and successfully manage time and territory.
Experience in working with targets and tight deadlines.
Knowledge of relevant legal requirements
Good knowledge of MS Office and databases
Good negotiation and persuasion skills
Team player
Great interpersonal and communication skills.
High integrity.
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