Customer Care Manager

2 weeks ago


Nairobi, Nairobi Area, Kenya Sidel Full time

ABOUT THE COMPANY

Sidel, one of three industry groups of Tetra Laval, is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products. Sidel has over 170 years of experience with proven expertise in blowing, filling, labelling, material-handling, end-of-line and line-engineering solutions, including an innovative focus on the factory of tomorrow with advanced systems.

JOB SUMMARY

Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and life-cycle of the equipment. He/She will also be leading complete solution delivery from customer call until the end of issue resolution, with the help of experts from Product Support. He/She is a key link between the customer and the Service Account Manager for technical problem solving and advice.Your ProfileBachelor Degree or equivalent technical qualification5 years of relevant experienceFluency in English and French are mandatoryStrong technical knowledge of Sidel products and complete line equipment.Excellent multi tasks ability, reactivity, autonomy and motivational skills.Strong verbal and written communication skills in order to establish a very good customer relationship.Ability to interface with all levels of the organisation.Gender / Nationality not a bar for the right candidate

RESPONSIBILITIES

Your MissionCollect and filter customer calls, identify needs and answer or manage accordingly any technical request to ensure general support requests from customer are answered.Issue Service Request for intervention and ensure follow up with Planning teamOpen and drive Non conformity through SINCRO until problem solved and confirmed by customerFollow and support Field Service Engineer during intervention at customer site.Follow up and ensure Sales Order and Service order required are created and aligned.Collect and send technical report to customer.Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit. Organize stand alone / complete line regular maintenance and emergency intervention.Focus on customer proximity.Manage Warranty intervention following Issue resolution process

REQUIRED SKILLS

Reporting, Customer service, Call center operation (customer support), Ability to coordinate, Customer relations

REQUIRED EDUCATION

Bachelor's degree



  • Nairobi, Nairobi Area, Kenya iSON Xperiences Limited Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer...


  • Nairobi, Nairobi Area, Kenya iSON Xperiences Limited Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer...


  • Nairobi, Nairobi Area, Kenya ENGIE Full time

    ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access...


  • Nairobi, Nairobi Area, Kenya Kilimani Children's Clinic Full time

    The Kilimani Children's Clinic opened its doors to the public in November Since then we have experienced a steady growth thanks to our dedicated team of consultant paediatricians, nurses and other health professionals.Role DescriptionThe Customer Service Representative ensures the highest level of customer care is given to all clients and no client leaves...


  • Nairobi, Nairobi Area, Kenya Office of the Controller of Budget Full time

    ABOUT THE COMPANYThe Office of the Controller of Budget The Office of the Controller of Budget (OCOB) was established by the Constitution of Kenya 2010, under Article 228 and became operational upon the appointment of the Controller of budget on 27th August 2011. Prior to this, some of the functions of the Office of the Controller of Budget were performed by...


  • Nairobi, Nairobi Area, Kenya Kerry Full time

    Kerry is a company rich in heritage and resources. Over the past five decades, our focus on changing lifestyles, the globalisation of food tastes and ever-evolving consumer needs has brought us to a market-leading global position. At Kerry, we are proud to provide our customers' some of the world's best-known food, beverage and pharma brands with the...


  • Nairobi, Nairobi Area, Kenya BURN Manufacturing Full time

    BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstovesAbout the roleBURN is looking for an exceptional, efficient A...

  • Care Manager at

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Imara Mediplus Medical Centre Full time

    The Imara Mediplus Centre is a multi-specialty outpatient medical facility, attended by doctors and specialists, focused on providing holistic all inclusive care.We create better lives, by providing access to world-class healthcare services with compassion.JOB SUMMARY:The Care manager is responsible for coordinating and facilitating patient care across...

  • Care Manager at

    2 weeks ago


    Nairobi, Nairobi Area, Kenya Avenue Healthcare Full time

    Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.Mission:To provide high-quality care that exceeds our clients' expectations.Key Responsibilities:Conduct daily in-patient rounds of the specific...


  • Nairobi, Nairobi Area, Kenya CARE Full time

    JOB SUMMARYUnder the guidance and supervision of the Country Director, the Human Resources Manager is responsible for the formulation and transparent implementation of HR strategies and the effective delivery of HR services. He/she will assess client needs, interpret, and apply HR strategy and policies, rules, and regulations, establish internal procedures...


  • Nairobi, Nairobi Area, Kenya Sistema Biobolsa Full time

    Sistema Biobolsa is a system that converts animal manure into biogas and a powerful natural fertilizer. By inputting manure into the system daily, you can enhance your farm activities, boost energy security, and help the environment. Transforming animal manure into a valuable resource offers an enhanced quality of life.Your role at Customer Success Manager...


  • Nairobi, Nairobi Area, Kenya Equip Africa Institute Full time

    Equip Africa Institute is a TVET accredited institution committed to competence, innovation and excellence. The Institute offers high quality competence-based diploma and certificate programs in various disciplinesREF:EAI/REC/HRO/ RequirementsQualification: Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public...


  • Nairobi, Nairobi Area, Kenya Kenya Tsetse and Trypanosomiasis Eradication Council Full time

    ABOUT THE COMPANYKenya Tsetse and Trypanosomiasis Eradication Council (KENTTEC) is a state corporation mandated to coordinate all Tsetse and Trypanosomiasis eradication activities in Kenya.JOB SUMMARYThis is the entry and training grade for Diplomaholders in this cadre. An officer in this levelwill work under the guidance of a senior...


  • Nairobi, Nairobi Area, Kenya CARE Full time

    CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects.JOB SUMMARY:The Senior Global Change Manager will lead change management for a Job Architecture (JA) project, which is one of CARE's Global Priority Initiatives. Through the implementation of Job Architecture, this project will...

  • Customer Care Agent at

    12 hours ago


    Nairobi, Nairobi Area, Kenya Securex Full time

    With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region.Job SummaryAre you a natural problem-solver with exceptional communication skills? Do...

  • Customer Care Agent

    11 hours ago


    Nairobi, Nairobi Area, Kenya Securex Agencies (K) LTD Full time

    ABOUT THE COMPANYSecurex is the leading regional security provider for technology-driven security solutions across East Africa. Founded and headquartered in Kenya in 1970, the company has grown in stature and now has offices across Kenya, Uganda and Tanzania. Having started as a family business, the company is built on strong family values demonstrated by...

  • Care Manager at

    1 month ago


    Nairobi, Nairobi Area, Kenya Avenue Healthcare Full time

    Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.Job Objective/PurposeEnsure efficient and cost effective patient services as the case manager in liaison with third party payers, and ensure...


  • Nairobi, Nairobi Area, Kenya CARE International Full time

    ABOUT THE COMPANYCARE is a global leader within a worldwide movement dedicated to ending poverty.JOB SUMMARYUnder the guidance and supervision of the Country Director, the Human Resources Manager is responsible for the formulation and transparent implementation of HR strategies and the effective delivery of HR services. He/she will assess client needs,...


  • Nairobi, Nairobi Area, Kenya Kenya Tsetse & Trypanosomiasis Eradication Council (KENTTEC) Full time

    ABOUT THE COMPANYKenya Tsetse and Trypanosomiasis Eradication Council (KENTTEC) is a state corporation mandated to coordinate all Tsetse and Trypanosomiasis eradication activities in Kenya. The Council was gazette in July 2012 by the Government of Kenya as a successor to the Pan-African Tsetse and Trypanosomiasis Eradication Campaign (PATTEC).JOB...

  • County Director

    3 weeks ago


    Nairobi, Nairobi Area, Kenya CARE Full time

    Your Role: As Country Director, you will play a pivotal role in shaping the direction and impact of CARE's work in Kenya. Your responsibilities will include:Strategic Leadership: Designing and implementing organizational change processes to align with the CARE 2030 vision and global objectives. Developing and executing the CARE Kenya's country office CO...