Front Office Associate

1 month ago


Nairobi, Nairobi Area, Kenya Summit Recruitment and Search Full time

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market.

Key Responsibilities

Capture all client details on the phone such as phone number and full names on booking the client. Ensure that all clients fill in an indemnity form before being attended to by therapists.
Organize and book all client appointments using the booking software.
Ensure all bookings are done accurately with no double-booking cases.
Ensure service billing is done and clients pay either before or after treatments without exception.
Issue branded receipts to clients and ensure that clients must leave with their receipts.
Handle all incoming calls and in a professional and courteous manner.
Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.
Communicate weekly offers and new products/services to clients.
Ensure all licenses are current and always maintain a clean and organized front desk.
Communicate to all clients any promotions, product/treatment launches, discounts, or service changes. Inform management or the branch manager of any peculiar client/local authority visitations in good time.
Manage product sales and update stock appropriately on the company's integrated booking system.

Update daily sales reports, including coffee shop sales, in Excel or as may be required to facilitate accountability to management.

Receive and document payments accurately through the software and updating the daily report with modes of transaction used (cash, M-pesa, credit card).

Qualifications

Relevant bachelor's degree or diploma in front office hospitality.
Must have 4 years' experience as a front office executive in a busy set up.
Must be proficient in MS Office, be honest, trustworthy and have experience handling multicultural clientele.
Must have excellent work ethics, professionalism, phone etiquette and communication skills.
Must be presentable, neat have a high level of organization, multitasking and timeliness.
Must have experience working in a busy and fast-paced environment

  • Nairobi, Nairobi Area, Kenya Alif Homes Limited Full time

    Alif Homes is one of the leading independent real estate firms in Nairobi, Kenya. We provide innovative property solutions for our clientele that provide tangible value across the real estate market.SummaryWe are a fast-growing real estate company with presence in the Kenyan (Nairobi) Market handling in-house projects. We are looking for a motivated...


  • Nairobi, Nairobi Area, Kenya International Planned Parenthood Federation (IPPF) Full time

    ABOUT THE COMPANYThe International Planned Parenthood Federation (IPPF) is a global service provider and a leading advocate of sexual and reproductive health and rights for all. For more than 60 years IPPF has been at the forefront of the battle to ensure women have the right to decide about their future – issues such as who they live with, what happens to...

  • Front Office

    1 month ago


    Nairobi, Nairobi Area, Kenya Staffrite Full time

    The Kenya Climate Innovation Center (KCIC) provides holistic, country-driven support to accelerate the development, deployment and transfer of locally relevant climate and clean energy technologies. The KCIC provides incubation, capacity building services and financing to Kenyan entrepreneurs and new ventures that are developing innovative solutions in...


  • Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front desk staff to provide excellent customer service to our guests and ensure that all front office operations run efficiently.Key Responsibilities:Manage and oversee...


  • Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service.SummaryAs the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front...


  • Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Hotel Front Office ManagerAre you passionate about delivering exceptional service to guests in a 4-star hotel? We are looking for a Hotel Front Office Manager to lead our front desk team and ensure a smooth operation.Key Responsibilities:Manage and oversee front office operations, including reservations, check-in/check-out, and guest services.Train,...


  • Nairobi, Nairobi Area, Kenya City Health Hospital Full time

    City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalism Answer incoming calls and direct them to the appropriate department or individual Schedule appointments and maintain...


  • Nairobi, Nairobi Area, Kenya Ufanisi Digital Media Full time

    ABOUT THE COMPANYUfanisi Digital Media is a Digital Marketing agency with top notch solutions for all new media channels in the region. We have developed world class digital media solutions for Corporates, Agencies, Small medium enterprises, start ups and even Individuals.JOB SUMMARYWe are looking for a pleasant Front Desk Representative to undertake all...

  • Front Office Admin

    1 month ago


    Nairobi, Nairobi Area, Kenya Brites Management Full time

    Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR SolutionsDuties and Responsibilities Attend to walk in customers and visitors, directing them accordingly as per their request....


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalismAnswer incoming calls and direct them to the appropriate department or individualSchedule appointments and maintain...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Admin jobs. City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalismAnswer incoming calls and direct them to the appropriate department or individualSchedule appointments and...


  • Nairobi, Nairobi Area, Kenya Hyatt Place Full time

    This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experiences in a casual atmosphere.Summary To provide courteous, professional, efficient...


  • Nairobi, Nairobi Area, Kenya International Planned Parenthood Federation (IPPF) Full time

    IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a world-wide movement of national organisations working with and for communities and individuals.SummaryThe Front Office Specialist Float is the face of PPPSGV and responsible for supporting the delivery of health care services. The...

  • Front Office Admin at

    1 month ago


    Nairobi, Nairobi Area, Kenya Lake Dental Clinic Full time

    Lake Dental Clinic is built on a dedicated team of professional dentists providing the best dental care and treatment to all kinds of patients with dental problems in Nairobi and Kisumu cities – Kenya.Duties and Responsibilities:Collect patient information, update records, and ensure all necessary forms and paperwork are completed. Handle incoming calls,...

  • Front Officer at

    1 month ago


    Nairobi, Nairobi Area, Kenya Fast Dial Business Solutions Limited Full time

    Fast dial is a Business process outsourcing (BPO) service delivery firm with a key focus in human resource services and call center services. Customer experience is at the forefront of our engagements, and we have developed value across all industries to grow and increase customer loyalty to your brand.Responsibilities Ensure proper patient registration per...


  • Nairobi, Nairobi Area, Kenya Kempinski Hotels Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.Key ResponsibilitiesUnder the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to: Check in the arriving guest and check out the departing...


  • Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original...


  • Nairobi, Nairobi Area, Kenya MNC Consulting Group Limited Full time

    MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting.SummaryOur client who is in the hotel industry is seeking to recruit a qualified Front Office Executive/ Receptionist who is good in sales, customer service, digital marketing,...

  • Front of House

    1 month ago


    Nairobi, Nairobi Area, Kenya Infinity Gym and Spa Full time

    ABOUT THE COMPANYWe are fitness and wellness centreJOB SUMMARYJob Summary To portray a positive image of the Gym to both internal andexternal clients over the telephone and in personal contact. To answer phone calls and emails, welcome visitors, and scheduleappointments. Activelycollaborate with sections and performs other administrative tasks toensure that...


  • Nairobi, Nairobi Area, Kenya BrighterMonday Ltd Full time

    Job briefWe are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very...