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Sales Executive

4 months ago

Nairobi, Nairobi Area, Kenya Employd Staffing Solutions Full time

ABOUT THE COMPANY

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work.

JOB SUMMARY

Job Location : Nairobi , Kenya.Company Description.Employd Staffing Solutions Ltd is a comprehensive Human Capital Consultancy firm based in Nairobi County, Kenya. We specialize in helping organizations with their HR activities, including recruitment, labor outsourcing, payroll management, and employee training. Our mission is to create productive and fruitful relationships with our clients by adding value to their businesses and ensuring the best return on their Human Capital spend.Role Purpose:The overall purpose of this role is to contribute towards the growth of the business by creating and maintaining great business relationships with potential and existing clients in order to grow the business through client acquisition. Key focus is international moving business.

RESPONSIBILITIES

Promptly respond to all potential and existing client enquiries from all company sites including emails, live chat, phones and social media outletsCarefully listen to client requirements and advise them accordingly regarding the Company's service offering custom made to suit their needAdvise clients accordingly of the Company's billing policies and ensure that they are billed properlyPositively engage & connect with clients whether online, via email, on phone or in person with a view to offering them true solutions that will be of value to themHandle online/virtual client surveys and send quotations to the clients in a timely mannerPrepare and conduct presentations to potential clients with the view of providing them with Company servicesLiaise and forge a strong relationship with relevant partners within the international moving value chainAttend and conduct physical consultations at client premises in line with the Nellions guidelines which broadly demand that strict time keeping, being well groomed, adequate preparation, among other thingsFollow up on all the clients to whom quotations have been sent.Handle and get RFQs done and delivered on timeAttend to walk in clients and serve them promptly with highest levels of professionalismUpdate all client's engagements and tasks on Mobility platformTrack progress on the Mobility and Survey Canvas while suggesting improvements and changes for both systemsSolve all issues with the operations department that may arise during moves as professionally and as timely as possiblePerform debt collection duties and ensure that all invoices are paid within the agreed timelinesRaise the booking orders keenly and on time while ensuring adherence to the Company productivity guidelines.Conduct research on best international practices pertaining to customer service and especially on the moving industry and make suggestions for improvement.Attend moves regularly in order to stay in touch with what is happening on the ground and specifically if the Nellions Movers are delivering on the company promise of "Fine Moving"As a custodian of the pre-move assessment SOP, propose amendments and changes to the SOP for consideration from time to time.Do demand creation activities physically (e.g. attending exhibitions, visiting buildings, new sites, personal contacts and digitally (social media) as well as prospecting for new businessAttend sales meetings and any other meetings called by managementMaintain and uphold the good image of the company through politeness, focus on client needs, time consciousness and genuine need to help achieve smooth moving experiences.Prepare reports and provide updates for all jobs and duties assignedLearn about and keep abreast of the best (current and emerging) global practices in the moving & relocations industry.Attend training programs arranged by the company and do self-initiated learning.Perform any other duties as may be assigned to persons placed in authority over youQualifications .A degree in a business related field from a recognized university – not mandatory but could be an added advantageA minimum of two years' experience in a robust sales & marketing roleConfident, able to easily relate with foreigners and the middle class peopleAble to prepare and make sales pitchesGreat interpersonal and communication skillsAttentive to detailsExcellent persuasion and negotiation skillsFriendly & warmAmbitious and eager to learn.Ability to meet strict deadlinesAbility to speak a foreign language could be an added advantage

REQUIRED SKILLS

Conflict and complaint resolution, Written communication, Verbal communication, Customer service, Presentation skills, Sales strategy, E-mail and internet, Negotiation, After sales, Customer relations

REQUIRED EDUCATION

Diploma, Associate's degree