Patient Services Coordinator, Credit Control, Finance Division

4 weeks ago


Nairobi, Nairobi Area, Kenya Aga Khan Hospitals Full time

JOB SUMMARY

Requirements· A minimum of a Diploma in Business Administration/Credit Management, Public Relations, Front Office Service or equivalent· CPA Part II. · A minimum of 6 months' experience in a busy Credit Control environment preferably in a hospital setting.· Experience in Financial Counselling is desirable.· The candidate should be proficient in working with computers, handling, counting, and recording cash transactions.· S/he should be a culture-sensitive individual with excellent customer service, problem-solving, and interpersonal and communication skills.· Good interpersonal skills/ability to work in a team.· Excellent customer service skills in person and on phone with good communication skills· Ability to work under pressure and meet deadlines.· Good problem solving and analytical skills.

RESPONSIBILITIES

· Enhance a positive atmosphere and corporate image by providing outstanding customer services to patients, clients, the public and AKU staff and ensure inquiries to the department are addressed promptly.· Access system to verify and confirm credit services that are applicable to corporate employees as per the account entitlement details.· Check and verify patient data in the system and bill the correct patient for the right services and collect the right amount of payment for those services.· Adhere to corporate client's policies and procedures for credit facilities when billing patients.· Facilitate receipting of bill settlements by banker's cheques, direct bank deposits, daily banking of the cash/cheques collected.· Maintain fee for service books and tally sheet in combination with posting fees to the system.· Prepare Local Purchase Orders (LPOs) for outside procedures ordered by physicians.· Daily update of folio on all cases to ensure proper capture of financial information and support documents.· Organize and facilitate patient transfers out of AKUH due to financial grounds in liaison with necessary departments and prepare vouchers for ambulance charges for patient transfers.· Maintain all round knowledge of cases in the unit by following up daily on outstanding balances for self- paying patients and monitor corporate account limits for credit patients and maintain credit balance at any particular time.· Follow up of medical reports from attending doctors as and when corporate care managers request.· Maintain a close working relationship with corporate care managers to ensure smooth management of inpatient bills.· Collect relevant data for logging and collaborating with the client relations office and take immediate corrective actions with the assistance of the concerned departments. Forward the same to the relevant departmental managers for review and closure.· Collect and process NHIF claims and complete these documents by the end of the shift.· Audit, generate and print all-inclusive final bills with no errors.· Deliver final discharge documents (Final bills, NHIF claims and comment sheets) to the collection point in readiness for debtors' department pick up. Keep no pending document at the end of the shift.· Generate private doctors' bills and hand them over to debtors department together with the hospital bill.· Vet the appropriate documents of secured accounts and where necessary liaise with relevant department supervisors/managers for any clarification. Secure and file documents per departmental guidelines.· Work with other members of the department as a team to process patients' admissions and discharges to ensure efficient service, reduced queuing and wait time for patients and clients seeking services.· Collect relevant data for logging and collaborating with the client's relations office and take immediate corrective actions.· Facilitate quick closure of complaints through prompt response and resolution.· Vet, secure and file documents per departmental guidelines.· Pre-register and book patients requiring admissions.

REQUIRED SKILLS

Gynecology, Nursing, Patient care, Medicine

REQUIRED EDUCATION

Diploma, Associate's degree



  • Nairobi, Nairobi Area, Kenya Aga Khan Hospitals Full time

    JOB SUMMARYQualifications and skills required:Diploma in Front Office Administration/ Business Administration or equivalent.At least 3 months' work experience from the hospitality industryExcellent Customer Service & people skillsAbility to multi-task & detail orientedGood communication & interpersonal skillsAttention to detail and good problem-solving...


  • Nairobi, Nairobi Area, Kenya Imara Mediplus Medical Centre Full time

    The Imara Mediplus Centre is a multi-specialty outpatient medical facility, attended by doctors and specialists, focused on providing holistic all inclusive care.We create better lives, by providing access to world-class healthcare services with compassion.JOB SUMMARY:To support the credit control team in ensuring that all payments due to the hospital are...


  • Nairobi, Nairobi Area, Kenya Aga Khan University Hospital Full time

    Job Purpose: Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff, and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception.Responsibilities: Provide...

  • Credit Controller at

    1 month ago


    Nairobi, Nairobi Area, Kenya Tsebo Solutions Group Full time

    As a leading workplace management solutions provider across Africa Middle East, operating in over 27 countries, with over 38, 000 employees, Tsebo Solutions Group offers our clients improved workplace productivity that supports their success. Our local expertise, global standards and innovative integrated solutions enable us to be the company that supports...

  • Credit Controller at

    13 hours ago


    Nairobi, Nairobi Area, Kenya Aquavita Full time

    Aqua Vita is a pioneer supplier of Point of Use water services for businesses in East Africa. As a Pioneer, in the Point of Use water services, Aqua Vita has led the B2B water evolution providing state-of-the-art bottle-free water coolers, and unparalleled equipment service.JOB OVERALL PURPOSE.The holder is responsible for collection of the company's...

  • Credit Controller at

    13 hours ago


    Nairobi, Nairobi Area, Kenya Rentokil Initial Full time

    Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.RequirementsVacancies have arisen for a Credit...


  • Nairobi, Nairobi Area, Kenya American International Group, Inc. (AIG) Full time

    JOB SUMMARYReporting to the Credit Control Manager, this role maintains accounts and secures payments on an assigned group of delinquent accounts for selected high-volume producers and complex accounts by means of telephone, correspondence, or personal contact. Maintains complete and accurate financial records. Prepares standard financial statements and...


  • Nairobi, Nairobi Area, Kenya Pest Control Products Board Full time

    We are committed to provide an efficient and effective regulatory service for importation, exportation, manufacture, distribution, transportation, sale, disposal and safe use of pest control products and mitigate potential harmful effects to the environment.Job specificationThe General Manager will be responsible to the Secretary/Chief Executive Officer,...


  • Nairobi, Nairobi Area, Kenya American International Health Alliance (AIHA) Full time

    ABOUT THE COMPANYThe American International Health Alliance (AIHA) is an international nonprofit organization working to advance global health through locally driven, locally owned, and locally sustainable health systems strengthening (HSS) and human resources for health (HRH) interventions.JOB SUMMARYReporting to the Credit Control Manager, this role...

  • Credit Officers at

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Mwananchi Credit Ltd Full time

    Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited.Requirements and skills Proven work...

  • Credit Controller

    1 month ago


    Nairobi, Nairobi Area, Kenya Equity Bank Kenya Full time

    Equity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box NairobiPURPOSE OF THE POSITIONThe purpose of this position is to lead in proactive collection of the company's accounts receivables in accordance with the...

  • Credit Officers

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Mwananchi Credit Limited Full time

    JOB SUMMARYRequirements and skillsProven work experience as a Credit Officer, Loan Officer or similar role.Hands-on experience with lending procedures and products.Strong analytical skills and customer service experience.Bachelor's degree or college diploma in finance, or business administration, or related filed.RESPONSIBILITIESSend your application &...

  • Credit Control Intern

    2 weeks ago


    Nairobi, Nairobi Area, Kenya Absa Group Ltd Full time

    JOB SUMMARYJob DescriptionTo support the credit control department in debt management. Ensure that the portfolio assigned in serviced in the following ways. Statements are shared monthly.Allocations are accurately executed.Reconciliations are timely completed.Claims and commissions processing.EducationFurther Education and Training Certificate (FETC):...


  • Nairobi, Nairobi Area, Kenya Securex Full time

    With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region.Job SummarySecurex Agencies (K) Limited is seeking to recruit a Credit Controller to...


  • Nairobi, Nairobi Area, Kenya Department for General Assembly and Conference Management – DCS Nairobi Full time

    The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in KenyaPosition Overview: The incumbent is accountable to both the Director-General of the United Nations Office in Nairobi (UNON) and the Under-Secretary-General for General Assembly and Conference...

  • Finance Manager at

    1 month ago


    Nairobi, Nairobi Area, Kenya M.P. Shah Hospital Full time

    M.P. Shah Hospital is a modern 210-bed facility which is home to highly skilled and experienced specialists and professional medical staff.Duties & Responsibilities:Financial Reporting: Warrant the availability of timely and accurate financial reports for decision-making by seeing to it that all transactions are captured and posted appropriately, all...


  • Nairobi, Nairobi Area, Kenya XUPAJOBS Full time

    A leading manufacturing company seeks to recruit a Senior Credit Controller, who will be responsible for B2B credit risk management, collections and accounts reconciliation. The ideal candidate should have over 10 years credit control experience, preferably in the B2B sector

  • Credit Manager at

    1 month ago


    Nairobi, Nairobi Area, Kenya Mwananchi Credit Ltd Full time

    Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited.Requirements The role is responsible for...


  • Nairobi, Nairobi Area, Kenya Agricultural Finance Corporation (AFC) Full time

    ABOUT THE COMPANYThe Agricultural Finance Corporation (AFC), a wholly owned Government Development Finance Institution (DFI), was established in 1963 initially as a subsidiary of the Land and Agricultural Bank. In 1969, it was incorporated as a full – fledged financial institution under the Agricultural Finance Corporation Act, Cap 323 of the laws of...

  • Credit Managers

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Mwananchi Credit Ltd Full time

    Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited.Job SummaryThe role is responsible for...