Field Quality Manager
4 weeks ago
We are seeking a Quality and Safety Manager to oversee the quality and safety of our field services, ensuring that our installations and support services meet the highest standards.
Key Responsibilities:
- Develop and implement best practice field services quality processes and procedures
- Ensure that teams meet established standards while overseeing their safety at work
- Reduce acquisition cost per customer by ensuring 95% of installs are done to stringent standards
- Manage a team of 7-12 Field Quality and Safety Technicians
Requirements:
- Proven experience in people management in Field Service, Quality Assurance/Control, especially in an Internet Service Provider
- Knowledge and experience in implementing major telecommunication wireless installs and commissioning
- Excellent analytical and critical thinking skills
- Understanding of OSH guidelines
- Strong coaching skills and ability to motivate and engage staff
- Excellent verbal and written interpersonal communication skills
- Outstanding attention to detail and ability to turn this into actionable tasks
About the Role:
This role sits at a department stage of development where we are preparing for scale, systemization, team building, management, and motivation while driving quality in operations.
About the Company:
We believe everyone deserves access to the internet and affordable communications. Our Internet service provides wireless broadband to low-income and rural communities across East Africa, offering individuals and small businesses highly affordable Internet access.
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