Senior Manager, Digital Experience at

1 month ago


Nairobi, Nairobi Area, Kenya KCB Bank Kenya Full time

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016.

The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan

KEY RESPONSIBILITIES

Execute the strategic vision for lifestyle and digital experiences, aligning with the overall business objectives of the digital bank.

Collaborate closely with cross-functional teams, including Product Development, Marketing, and Customer Experience, to ensure seamless integration of lifestyle features and digital capabilities.

Define and implement a comprehensive roadmap for enhancing the digital customer journey, from onboarding to ongoing engagement and retention.

Utilize data-driven insights and user feedback to continuously optimize and refine the digital experience, driving improvements in usability, performance, and satisfaction.

Champion a customer-centric approach, advocating for the needs and preferences of our diverse customer base and ensuring that digital solutions are inclusive and accessible to all.

Stay informed about industry trends, emerging technologies, and competitive developments, leveraging market insights to inform strategic decision-making and innovation.

Foster a culture of creativity, collaboration, and continuous improvement within the Lifestyle and Digital Experience team, nurturing talent and empowering team members to excel in their roles

Lead the LDX personal & business financial management team to deploy best in class UI/ UX for both personal and business customers – develop and deploy gamification, Loyalty, and Merchant ecosystem builds for apps & web channels both for individuals and businesses whilst delivering parity for the bank to global best practice.

Lead a multi-disciplinary Lifestyle and Digital experience scrum teams to conceptualize, develop, and launch innovative customer facing digital solutions /products and experiences.

Facilitate customer visits, immersion and targeted customer qualitative / quantitative market research and analysis to identify trends, customer insights, and competitive landscape in the digital banking industry.

Establish key performance indicators (KPIs) and metrics to measure the success the LDX team.

Champion and execute design thinking in development of new digital products and work closely with partners, product and engineering teams, both internally and externally to build the best customer experience for KCB digital & partnership innovation products.


The successful candidate should have the following:
A Bachelor's degree preferably in Technology, Design or Business related field
A Master's degree will be an added advantage.
At least 6 years of relevant work experience including leading digital product development, business development, and managing teams.

Work experience should also include the below:
Digital product and platform management
Delivery and management of Digital Apps
Delivery of mobile financial products and services in a high growth environment
Agile Process / Scrum Team Management
Partnership and Customer Relationship Management
Lifestyle, DXP/Digital Marketing
Customer Value Management
Risk Management & Compliance skills
General Banking, Sales & Customer Service
Innovation Management
UI / UX Design or Management
People management
  • Senior HR Manager at

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Nathan Digital Full time

    Founded in 2020, Nathan Digital is a premiere software company in Dubai additionally based in six countries around the world. We provide a radical shift for businesses looking to elevate their operations.Overview:We are seeking an experienced and dynamic HR Manager with over 10 years of proven expertise to lead our Human Resources department. The Senior HR...


  • Nairobi, Nairobi Area, Kenya Bizna Digital Services Full time

    Bizna Digital Services is a digital marketing and small business development platform with a presence in 10 countries across AfricaRoleThis is a hybrid internship role as a Digital Marketing Intern at Bizna Kenya. As a Digital Marketing Intern, you will assist the team in executing digital marketing campaigns, managing social media accounts, analyzing web...


  • Nairobi, Nairobi Area, Kenya Digital Divide Data (DDD Kenya) Full time

    What are we looking for?We are seeking a skilled and experienced Finance Manager to join our team in Nairobi, Kenya. The successful candidate will be responsible for developing and executing human resource strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent...


  • Nairobi, Nairobi Area, Kenya Moringa School Full time

    Founded in April 2014, Moringa School plays a crucial role in developing and nurturing highly potential individuals who are passionate about technology and want to take a lead role in mobile and web development through equipping them with life long skills.Job SummaryWe are looking for an enthusiastic Senior Digital Marketing Associate to be a part of our...


  • Nairobi, Nairobi Area, Kenya Ideon Limited Full time

    At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industriesRoles and responsibilities Assessing...


  • Nairobi, Nairobi Area, Kenya HF Group Full time

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.Principle Accountabilities Oversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve or...


  • Nairobi, Nairobi Area, Kenya Ufanisi Digital Full time

    General PurposeTo develop, establish and maintain marketing strategies to meet organizational objectives. Effective management of the marketing, advertising and promotional activities of the organization.Main Job Duties and Responsibilitiesmanage and coordinate all marketing, advertising and promotional staff and activitiesconduct market research to...

  • Head of Digital at

    1 month ago


    Nairobi, Nairobi Area, Kenya Deloitte Consulting Full time

    Deloitte Consulting is a leading provider of innovative development solutions to U.S. and international donors, foundations, governments, and Fortune 500 companiesSummaryOur client is one of the largest companies in the financial services industry in the region and is involved in provision of financial services personalized according to client needs and...


  • Nairobi, Nairobi Area, Kenya SBM Bank Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJOB SUMMARY:Responsible for managing digital projects and initiatives of digital channels – Mobile Banking, Online Banking,...


  • Nairobi, Nairobi Area, Kenya Africa Digital Media Institute (ADMI) Full time

    ADMI is a leading creative media and technology training institution, offering practical courses in Film & TV Production, Mass Communication, Music Production, Sound Engineering, Animation & Motion Graphics, Graphic Design, Digital Marketing, Photography and MultimediaRoleThis is a full-time on-site role for a Finance and Operations Manager, located in...

  • Account Manager at

    1 month ago


    Nairobi, Nairobi Area, Kenya Socialmeds Digital Full time

    At Socialmeds, we help brands improve their customer experience through social media. Every brand has a story to tell, and a compelling story builds loyalty. Our team of strategists, marketers, analysts, graphic gurus and content creators work together to transform how our clients' brands connect with their audience.RoleThis is a full-time hybrid role for an...

  • marketing manager

    1 month ago


    Nairobi, Nairobi Area, Kenya Ufanisi Digital Media Full time

    ABOUT THE COMPANYUfanisi Digital Media is a Digital Marketing agency with top notch solutions for all new media channels in the region. We have developed world class digital media solutions for Corporates, Agencies, Small medium enterprises, start ups and even Individuals.JOB SUMMARYTo develop, establish and maintain marketing strategies to meet...


  • Nairobi, Nairobi Area, Kenya CARE Full time

    CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects.SUMMARYAs the STA, you will work closely with program leadership and the operations and finance teams to ensure the WiDEF portfolio of funded projects are well-supported with the expertise to successfully achieve program objectives....


  • Nairobi, Nairobi Area, Kenya Kenyan Alliance Insurance Full time

    To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life...


  • Nairobi, Nairobi Area, Kenya KCB Group Full time

    COMPANY OVERVIEWKCB Bank Group is the oldest and biggest commercial banking company in East and Central Africa, continuously achieving new milestones to become the top bank in the region.JOB DESCRIPTIONHolder of a Bachelor's degree in Computer Science, Technology, Business, or related field from a reputable institution.Minimum of seven years in managerial...

  • Field Sales

    1 month ago


    Nairobi, Nairobi Area, Kenya Ufanisi Digital Media Full time

    ABOUT THE COMPANYUfanisi Digital Media is a Digital Marketing agency with top notch solutions for all new media channels in the region. We have developed world class digital media solutions for Corporates, Agencies, Small medium enterprises, start ups and even Individuals.JOB SUMMARYWe plan on hiring a professional and skilled Field Sales Representative to...


  • Nairobi, Nairobi Area, Kenya International Committee of the Red Cross (ICRC) Full time

    Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80...


  • Nairobi, Nairobi Area, Kenya KCB Bank Kenya Full time

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South...


  • Nairobi, Nairobi Area, Kenya Genesis Analytics Full time

    Our purpose is to unlock value in Africa. We use our analytical capabilities to improve decision-making and, through better decisions, to unlock substantial value for our clients and society. While we are the largest economics-based consulting firm in Africa, we use a large number of techniques and approaches to achieve clarity for decision-makersROLEYou...


  • Nairobi, Nairobi Area, Kenya Kyosk Digital Services Full time

    A kiosk is an informal convenience store selling everyday household items. Known locally by their vernacular names e.g. Duka in Kenya, Spaza in South Africa, Kantemba in Zambia. kiosk-type retail outlets are the cornerstone of African retail, accounting for over 60% of all retail trade flows. Despite their importance, kiosk-type retail outlets face...