Property Advisor at

1 month ago

Nairobi, Nairobi Area, Kenya HF Group Full time

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Principle Accountabilities

Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services, and other forms of media.

All engagements must be on the CRM.
Ensure that all client engagements, from prospecting to closure, are in the CRM.
Conduct surveys to identify the prices of competing properties on the real estate market and relay the same to their supervisor
Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems
Build and maintain relationships with clients by providing support, information, and guidance through the entire customer journey.

Participate in the promotion of property sales at organized events such as expos, site activations, and mall activations, among others.

Follow up and ensure the preparation and approval of documents such as booking forms, offer letters, sale agreements and transfer documents
Upload customer payment evidence to the CRM for validation
Ensure customer payment plans are followed up on and all collections are done on time. Achieve 85% compliance with customer payment plans. Issue cancellation notices through the CRM as per policy.
Ensure all mortgage clients are identified early and their mortgage applications are created and tracked centrally.
Ensure compliance with real estate laws and policies when conducting property sales. Act with high levels of professionalism in all client engagements

Minimum Qualifications, Knowledge and Experience
Key Competencies and Skills

Excellent communication, influencing and negotiating skills
Good organization and administrative skills
High integrity
A strong team player
Ability to perform with minimal supervision
Ability to adopt a flexible approach to meet targets and the needs of the business

Academic Qualifications

Higher National Diploma or Degree in Business Administration, Marketing, or a related field
A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel

Experience

At least 1 year of experience working as a marketer or sales executive in the real estate sector
Experience in using customer relationship management tools

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