General Manager
1 week ago
ABOUT THE COMPANY
Tatu City is part of Rendeavour, Africa's largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour's vision goes beyond alleviating what is a self-evident problem – that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure – the living and working spaces, communities, schools and hospitals – that will help sustain and accelerate Africa's economic growth, meet the aspirations of Africa's burgeoning middle classes, and serve as a catalyst for further urban development.
JOB SUMMARY
Join the team at HQ Kenya House, a new members club opening at Tatu CityHQ Kenya House, the first African American-owned private club in Africa, hires dynamic hospitality professionals. The club is owned by The Burns Brothers, trailblazers in culture-focused ventures. A sister club of the first HQ, known as HQ DC House and located in Washington, DC, HQ Kenya House will be a beacon of curated experiences tailored for personal and professional growth with a fusion of networking opportunities, development programs, and culturally enriching events.Overview: Oversee all aspects of club operations, ensure exceptional member experiences, and drive the overall success and growth of the club.DESIRED QUALIFICATIONS & SKILLS:Bachelor's degree in Hospitality Management, Business Administration or relevant field.10+ years of working experience of working as a Hospitality Manager at a similar levelExceptional hands-on experience in food and beverage services.Excellent communication and interpersonal skills.Knowledge of the PMS (Property Management System) and DRS (Daily Revenue System) programs will be preferred.Excellent revenue and reporting accuracy in a timely fashionExcellent organisational and leadership skills.Good business acumenExceptional time management and crisis management skills.Acute attention to detail with a creative mind to design additional revenue-generating activities and events for the ResortIntegrity, honesty, time management and people skills are essential to this critical role.
RESPONSIBILITIES
Serve as the General Manager.Report to the President and Managing Partner.Provide strong leadership to the club's staff, fostering a positive and service-oriented work environment.Responsible for reviewing and approving all Membership and Corporate Membership Applications.Ensure that the club delivers exceptional member experiences by maintaining high standards of service, facilities, and amenities and implementing programs to enhance member satisfaction and retention.Oversee all aspects of club operations, including facilities management, event planning, membership services, and vendor relationships, ensuring efficient and effective day-to-day functioning.Develop and manage the club's budget, monitor financial performance, and drive revenue generation through membership sales, event bookings, and other revenue streams while controlling costs to meet financial targets.Develop and implement strategic plans to drive membership growth, enhance club offerings, and expand revenue opportunities while staying attuned to industry trends and member preferences.Collaborate with the marketing and business development teams to develop and execute membership recruitment and retention strategies, leveraging various promotional activities and member engagement programs.Ensure that the club complies with all relevant laws, regulations, and safety standards, and implement risk management strategies to safeguard the club's assets and reputation.Build and maintain relationships with local community organisations, businesses, and stakeholders to enhance the club's visibility and engagement within the community.Travel, as necessary.Days of weekly service include Monday through Friday and, as otherwise necessary, for events and activations; the flexibility to work evenings and weekends.Uniform: Professional attire with nametag (examples include slacks, blouse, blazer, dress, dress shoes, flats). No sneakers are permitted as part of the uniform.
REQUIRED SKILLS
Risk management, Budgeting, financial planning, Stakeholder communication, Team leadership, Communication, Interpersonal communication
REQUIRED EDUCATION
Bachelor's degree
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