Senior Services Engineer at

4 weeks ago

Nairobi, Nairobi Area, Kenya Workforce Africa Full time
Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent.

Responsibilities

Design, implement, and support Cloud Solutions, including Google Workspace and GCP services, to meet the unique needs and objectives of our clients.

Lead a team of Cloud Support Associates, providing technical guidance, mentorship, and support to ensure the delivery of high-quality service and support to our customers.

Collaborate with cross-functional teams, including sales, engineering, and product management, to gather requirements, define technical specifications, and architect solutions that meet customer needs.

Serve as a subject matter expert on Google Cloud Solutions, providing technical expertise and guidance to both internal teams and customers.

Develop and maintain documentation, best practices, and training materials to support the ongoing development and growth of the services engineering team.

Stay current with emerging technologies, trends, and best practices in Google Cloud Solutions, Google Workspace, and GCP.
Participate in pre-sales activities, including technical consultations, solution presentations, and proposal development, as needed. Preferred

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven 5 years experience in designing, implementing, and supporting Cloud Solutions, with a focus on Google Workspace and GCP services.

Strong leadership and management skills, with experience leading and mentoring technical teams.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, customers, and partners.
In-depth knowledge of Google Cloud Platform (GCP) services, including Compute Engine, Kubernetes Engine, BigQuery, and Cloud Storage.
Experience with Google Workspace services, including Gmail, Google Drive, Google Docs, and Google Meet.
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions.
Google Cloud certification(s) (e.g., Google Certified Professional Cloud Architect, Google Certified Professional Collaboration Engineer) are a plus.

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