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Service Availability DevOps Engineer

4 months ago

Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Engineering jobs. Reporting to the Engineering Lead – Service Availability, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within DIT. Drive automation and Dev-ops across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels.

Responsibilities

  • Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software.

  • Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures.

  • Developing and executing automation scripts and maintenance jobs.

  • Developing automation around monitoring.

  • Onboarding DIT systems to the service monitoring tools (APMs like ELK).

  • Clearly document any monitoring gaps noted and collaborate with the relevant teams to ensure timely closure.

  • Performance of Applications error analysis and follow-up to ensure optimal customer experience.

  • Deployment of planned & operational changes on systems in scope.

  • Support all Digital squads to ensure new products are monitored.

  • Support in Zero touch Operations initiatives.

  • Support in the development of collectors and agents

    Qualifications
    • Bachelor's Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.

    • Domain knowledge in at least 2 of the following areas , Sysadmin especially Linux, Orchestration (Kubernetes), Linux Kernel, Open telemetry.

    • Good understanding of back-end programming such us Python & RUST

    • Technical understanding of SRE concepts & DevOps Practices with respect to providing stable services to customers and adhering to availability KPIs, Service Level Objectives, Service Level Indicators & conforming to target monthly error budget.

    • Be well versed with one or more modern monitoring tools such as ELK, Prometheus, Dynatrace, AppDynamics, New Relic, Splunk etc.

    • Good understanding of the micro service architecture & appreciation of the traditional/classic SOA

    • Ability to manage a team having leadership skills, ownership of issues been analytical and a problem solver.

    • Being able to implement strict change management policy.

    • Conversant with agile ways of working.

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