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Assistant Manager Bancassurance Operations

1 month ago

Nairobi, Nairobi Area, Kenya Old Mutual Kenya Full time

Job Title:
Insurance Specialist

Company:
Old Mutual Kenya

Job Summary: Develop and implement strategies to generate revenue through specialist insurance classes, enhance distribution capacity, and manage a team to ensure business growth and high customer service standards.

Job Description:
Old Mutual Kenya is a leading provider of long-term savings, asset management, and investment solutions. We are seeking an experienced Insurance Specialist to join our team in Nairobi.

Key Responsibilities:

  • Develop and implement strategies to generate revenue through specialist insurance classes
  • Enhance distribution capacity through bancassurance channels and expansion to the general insuring public
  • Build, nurture, and manage a team in Claims and Underwriting to ensure business growth
  • Establish and manage business relationships with existing bank customers and various business segments and regions
  • Ensure high customer service standards are maintained in line with the overall strategic plan

Business Processes:

  • 100% utilization of all Modules within the Core bancassurance system "Rensoft"
  • Full tracking of all customer requests through CRM for efficiency
  • Utilization of EDRMS for leads and opportunities generation

Product Knowledge:

  • Full product knowledge of key product lines, underwriting guidelines, and claim processing
  • Product creation and bundling capabilities

Financial Business Development and Reporting:

  • Generating Commission Revenue for Bancassurance products from bank and non-bank customers
  • Management report (Performance, Board, Regulatory, Product performance)

People Management:

  • Lead, counsel, and motivate the Operations team
  • Ensure retention of the operation officers
  • Co-ordinate the relationship of the business development with the operations team

Compliance:

  • Ensure all instructions sent to underwriters are accompanied by risk notes
  • Ensure client furnish us with KYC documents before cover is placed in rensoft
  • Ensure compliance with approved SOPs (Standard Operations Procedures)
  • Ensure the credit policies set are always met
  • Policy Administration-Ensure quality control in all aspects of processing as stipulated in the procedures and product manual

Requirements:

  • First Degree with professional Insurance qualification
  • Desirable - Relevant master's degree
  • At least 7 years Insurance experience with exposure in Underwriting and Claims Management
  • Working in and active Insurance, Broker or Bancassurance Intermediary
  • People management skills
  • Negotiation skills
  • Report writing
  • Analytical skills
  • Exposure to Rensoft, Tankey or AIMS Systems are necessary