Customer Relations Officer at

1 month ago


Nairobi, Nairobi Area, Kenya Safaricom Sacco Ltd. Full time

Safaricom Sacco Ltd was founded in May 2001 to provide members with the opportunity to access credit and savings to develop and improve their economic and social status.

The initial membership was 222 members all from the Parent Company - Safaricom Ltd.

In 2011, Safaricom Sacco Ltd revised its By-Laws to open the common bond to include Employees from related Technology Companies, Safaricom Partners, other Corporate Institutions as per mandated by the board, Diaspora, Individuals introduced by Sacco Members, Chama's, Spouses of Members & their Children above 18 Years.

Duties And Responsibilities

In charge of customer service to walk in and online customers, communicating courteously with customers by telephone, email, letter and face to face.

Ensuring professional, timely, accurate and efficient flow of information to and from members and other stakeholders.
Dealing with enquiries from members on their loans and savings accounts.
Answering various routine inquiries (both phone and emails) from internal and external stakeholders.
Directing queries to relevant officers and ensuring that feedback is promptly given.

Ensuring that all bank slips, cheques, and other correspondences received in the office are registered in correspondence logbook and circulated on a daily basis.

Follow up on queries directed to relevant officers and ensuring Sacco SLA is adhered to.
Give daily reports to the customer care officer on matters not closed and other matters that require attention.
Conducting internal customer service training.

Requirements

Qualifications:
Degree in Public Relations, Customer Service Management, Co-operative Management, or a Business-related course from a recognized institution.
Customer Care training (is an added advantage)

Experience:
Minimum of 3 years working experience in a similar role.

Key Competences:

Good analytical skills, good communication and interpersonal skills, must be a team player and able to work under minimum supervision.

Strong communication and technical skills
Problem-solving and critical thinking skills
Able to handle complaints and difficult situations.
Have an ordered approach to documentation and procedures.
Willingness to learn and be flexible in the working arrangements.
Use initiative to plan own work schedule to meet deadlines.

  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service jobs. The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ensuring exceptional client experience, and cultivating long-term client relationships with Cerba Lancet Kenya. The Officer will also maintain public relations with existing and prospective clients on...


  • Nairobi, Nairobi Area, Kenya Cerba Lancet Kenya Full time

    Cerba Lancet Kenya Limited offers valuable diagnostic, monitoring, and screening procedures through independent laboratory facilities or in collaboration with other institutions and organizations, ranging from widely known to specialized and esoteric testsSummaryThe Client Relations Officer is responsible for facilitating the day- to-day communication...


  • Nairobi, Nairobi Area, Kenya Tugende Full time

    Tugende is a for-profit social enterprise formally established in 2012 in Uganda. We use asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Operating in Uganda and Kenya, our 460+ staff have served over 30,000 clients and are rapidly growing and innovating.About this...


  • Nairobi, Nairobi Area, Kenya Tugende Full time

    Tugende is a for-profit social enterprise formally established in 2012 in Uganda. We use asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Operating in Uganda and Kenya, our 460+ staff have served over 30,000 clients and are rapidly growing and innovating.About this...


  • Nairobi, Nairobi Area, Kenya Kenya Airways Full time

    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.SummaryReporting to the Customer Relations and Excellence Manager, the incumbent will be responsible...


  • Nairobi, Nairobi Area, Kenya Kenya Airways Full time

    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.SummaryReporting to the Customer Relations and Excellence Manager, the incumbent will be responsible...


  • Nairobi, Nairobi Area, Kenya United Nations Officer at Nairobi Full time

    JOB SUMMARYEducationCompletion of secondary education/high school diploma is required.Supplementary courses or additional training and certification as ERP Human Resources (HR) Partner, is desirable.Working knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting, is desirable.Work ExperienceA...


  • Nairobi, Nairobi Area, Kenya United Nations Officer at Nairobi Full time

    JOB SUMMARYCompetenciesPROFESSIONALISM:Ability to undertake basic research and gather information from standard sources;Demonstrates ability to apply good judgment in the context of assignments given;Ability to perform analysis, modeling and interpretation of data in support of decision-making;Shows pride in work and in achievements; Demonstrates...


  • Nairobi, Nairobi Area, Kenya United Nations Officer at Nairobi Full time

    JOB SUMMARYEducationCompletion of secondary education/ high school diploma is required.Supplementary training in a field relevant to the post is desirable.Work ExperienceA minimum of five (5) years of experience in general office administration is required.The minimum years of relevant experience is reduced to three (3) years for candidates who possess a...


  • Nairobi, Nairobi Area, Kenya M-KOPA Solar Full time

    M-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.SummaryAre you seeking a role in a company that values progress, humility, and technical excellence equally? At M-KOPA, we have a...


  • Nairobi, Nairobi Area, Kenya Progressive Credit Full time

    ABOUT THE COMPANYProgressive Credit is one of Kenya's fastest growing provider of financial services. We tailor our products to best ensure that our customers are able to access money quickly and reliably in the shortest time possible. Our pride lies in seeing our customers have solutions to their financial needs quickly. We give our clients highly...


  • Nairobi, Nairobi Area, Kenya Progressive Credit Full time

    ABOUT THE COMPANYProgressive Credit is one of Kenya's fastest growing provider of financial services. We tailor our products to best ensure that our customers are able to access money quickly and reliably in the shortest time possible. Our pride lies in seeing our customers have solutions to their financial needs quickly. We give our clients highly...


  • Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and...


  • Nairobi, Nairobi Area, Kenya Progressive Credit Full time

    What We do We carefully assess our customers' needs and design innovative products and services that are timely delivered to their delight. Our Approach We are in a constant search of our customer delight in every aspect of their lives. Innovation in products and services is a basic ingredient.REQUIREMENTDiploma in Business Related Field will be preferred...


  • Nairobi, Nairobi Area, Kenya United Nations Officer at Nairobi Full time

    JOB SUMMARYCompetenciesPROFESSIONALISM: Knowledge of travel related processing requirements. Ability to recognize and act in the face of conflicting priorities. Ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject...


  • Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full time

    Job Summary As a Customer Experience Officer, you will provide phenomenal customer experience at the NCL Head office. In this role, you will interact with our clients one-on-one daily, provide customer service and use consultative techniques to retain customers. You will be working with and through others, building and maintaining relationships and working...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer care jobs in Kenya. Madison Investment Managers Limited is a member of the Madison Group and is a leading Investment Management Company in Kenya licensed by the Capital Markets Authority and the Retirement Benefits Authority. The Company is recruiting for the above position.The Customer Experience Officer position will be located at the Company's...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager – Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the...


  • Nairobi, Nairobi Area, Kenya International Committee of the Red Cross (ICRC) Full time

    Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80...


  • Nairobi, Nairobi Area, Kenya Fastest Cakes Full time

    Fastest cakes was birthed with the vision of delivering awesome and affordable cakes very fast.SummaryWe are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.Responsibilities Responding promptly to customer inquiries....