JOB SUMMARY

QualificationsBachelors degree in Information Technology or related fieldProven experience as an IT Coordinator or in a similar roleKnowledge of Windows Operating SystemCompetency using a variety of computer softwareStrong interpersonal and problem solving abilities

RESPONSIBILITIES

Ensure to manage daily operations related to ITInstalling and configuring computer systemsDiagnosing hardware and software faultsTroubleshooting connectivity problemsAssigning rights and access to systemsTo provide a high level of operational stability for property based technology.Resolves complex problems in consultation with other senior IT resourcesProvides training/guidance to less experienced staff.Recommends improvements on established incident management processes.Assists in maintaining ACCOR IT standard guidelines.Ensure monitoring of ALL recovery system (tape backup and virus protection)Provide escalated support to Technology Services staff.

REQUIRED SKILLS

Information security, Local area networks (LAN), Technical support, IT equipment installation and configuration, IT support

REQUIRED EDUCATION

Bachelor's degree