Bar Supervisor
3 months ago
Nairobi, Nairobi Area, Kenya
MNC Consulting Group Limited
Full time
MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting.
Key Responsibilities:
Staff Management:
Supervise and coordinate the activities of bar staff.
Train, mentor, and motivate staff to provide high-quality service.
Schedule shifts and manage time-off requests to ensure adequate staffing levels.
Conduct regular performance reviews and provide feedback to staff.
Address any issues or conflicts among staff promptly and professionally.
Customer Service:
Ensure all customers receive excellent service in a timely manner.
Address and resolve customer complaints and concerns effectively.
Foster a welcoming and friendly atmosphere in the bar.
Promote customer loyalty by building strong relationships with regular patrons.
Bar Operations:
Oversee the preparation and presentation of beverages to ensure consistency and quality.
Ensure that the bar is well-stocked with supplies, including liquor, mixers, and garnishes.
Monitor inventory levels and place orders as needed to avoid shortages.
Ensure compliance with health, safety, and hygiene regulations.
Handle cash and card transactions accurately and securely.
Manage opening and closing procedures, including cashing up and securing the premises.
Sales & Marketing:
Assist in developing and implementing promotions to drive sales.
Monitor sales performance and work towards achieving targets.
Recommend and implement strategies to improve customer retention and increase revenue.
Collaborate with the marketing team to promote special events and offers.
Reporting:
Maintain accurate records of sales, inventory, and staff performance.
Prepare and submit regular reports on bar performance to the Bar Manager or General Manager.
Report any maintenance issues or equipment failures to the appropriate personnel.
Qualifications:
Education:
High school diploma or equivalent. A degree in hospitality management or a related field is preferred.
Experience:
Minimum of 2-3 years of experience working in a bar or hospitality setting, with at least 1 year in a supervisory role.
Skills:
Strong leadership and team management skills.
Excellent customer service and communication skills.
Ability to work in a fast-paced environment and handle pressure.
Strong organizational and multitasking abilities.
Knowledge of alcoholic beverages, cocktail recipes, and bar equipment.
Proficiency in point-of-sale (POS) systems and cash handling