Assistant Collection Associate at

4 weeks ago

Nairobi, Nairobi Area, Kenya Ilara Health Full time

Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test.

We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor.

The role

The Assistant Collections Associate is responsible for managing and collecting accounts receivables.

They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.


Responsibilities:
Keep accurate records of all collection activities
Contact customers with outstanding payments via phone, email, or any other communication channel provided by the company
Negotiate payment plans and arrange for payment of outstanding balances
Monitor payment arrangements and follow up with customers as necessary
Provide exceptional customer service and handle customer complaints and inquiries on payments Identify and escalate non performing accounts as per the escalation policy
Adhere to all company policies and procedures related to collections
Collaborate with Commercial and Operations teams to ensure prompt resolution of payment related issues.
Conduct field visits where necessary as per the credit and collections policy
Meet or exceed collection targets and goals

Requirements

Bachelor's degree in a business or related field
2-3 years of experience in collections or a related field
Proficient in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc

Who You Are

Excellent communication and negotiation skills
Strong attention to detail and ability to manage multiple tasks simultaneously Ability to work independently and as part of a team
Ability to maintain a positive attitude and work well in a fast-paced environment

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