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Officer – Service Delivery
4 weeks ago
Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.
Purpose of the Job:
The overall purpose of the job is handling daily customer transactions at the teller cubicles adhering to the bank requirements and to the satisfaction of the customer.
Duties & Responsibilities
- Accurately handle cash and cheques payments in a way that maximizes customer satisfaction after careful verification of all requirements
- Receive cash and cheque deposits, verifying amounts, authenticity of currency and all other such requirements
- Post customer transactions to record transactions and issue dully stamped receipt for the same and ensure daily balancing
- Examine cheques for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and legality of the documents
- Bank accounts opening as and when required
- Responding to customer queries
- Preparation of cash repatriation
- Batching of entries and filing daily
- Ensuring at the close of the day the cash tallies with the system balance
- Arrange cash received in cash boxes and coin dispensers according to denominations
- Cross-selling bank products and onboarding customers
- Any other official duties that may be assigned from time to time
Key Competencies, Skills, Qualification and Experience- Diploma in banking or related field
- 1-2 years' experience
- Integrity
- Ability to multitask
- Keen on details
- Proficiency in MS Office
- Good communication and problem-solving skills
- Interpersonal skills
- Pleasant demeanor
How To ApplyInterested candidates are requested to send their cover letter and CV to quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00 pm.
- Diploma in banking or related field
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