Technical Support Officer

4 weeks ago

Nairobi, Nairobi Area, Kenya United Nations Development Programme (UNDP) Full time
The United Nations Development Programme (UNDP) is the United Nations' global development network.

Headquartered in New York City, UNDP advocates for change and connects countries to knowledge, experience and resources to help people build a better life.

Summary


As a result of the vast amount of data and analysis that the Peace and Development Team is producing, it will be necessary to present data and information visually in order to communicate different analyses by demystifying complex data, emphasizing key insights, contrasting various scenarios, engaging your audience, and assisting in decision-making and action planning.

Duties And Responsibilities
Under the supervision of the Peace and Development Advisor in collaboration with the Peace and Development Team, the Technical Support Officer will be requested to perform the following key activities:

Data Management and Reporting

Interpret data, analyze results using statistical techniques and provide ongoing reports;
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality;
Acquire data from primary or secondary data sources and maintain databases/data systems;
Identify, analyze, and interpret trends or patterns in complex data sets;
Work with project teams to prioritize information needs;
Locate and define new process improvement opportunities;
Support the PBF project in the establishment of county and national-level dashboards;

Conduct a survey to gain a comprehensive understanding of the data and innovation landscape and stakeholder linkages in Northeastern Kenya highlighting a detailed plan and entry points in line with project priorities.

Present data in a clear and compelling manner through data visualization

Collaborate with other staff to develop data visualizations for decision making, for public understanding of data, and policy;
Visualizations for the Peacebuilding Architecture Review (data for action, data for insight, data for foresight);
Related data visualization related to specific initiatives and projects and web-based assets;
Support the projects under the PDT in selecting datasets and analysis that yield visualizations for public dissemination;

Support projects in developing data visualizations and other visual materials to accompany data-driven stories for a variety of purposes, including blogs, press releases, and social media.

Provide support in social media monitoring, analysis and reporting to identify and address trends and patterns in peace and security

Use open-source tools for content analysis on social media platforms;
Conduct stakeholder mapping and trend analysis of key driving factors of conflict, misinformation, disinformation, and other triggers of violence;
Produce periodic comprehensive reports highlighting key incidents, trends, and actors related to the triggers of violence;

Engage with relevant departments at the County government and the Office of the Deputy President, and Development partners on the social media analysis and insights for action.

Support in the development, implementation, and evaluation of a training module on digital peacebuilding targeting local peace structures, peace committees, elders, religious leaders, women, youth, and Civil Society in Mandera, Wajir, and Garissa Counties

Provide technical support to designing a training module for digital peacebuilding targeting local peace actors in Mandera, Wajir and Garissa Counties to respond to competency;
Provide support to the development of learning resources for the digital peacebuilding trainings;
In collaboration with the project team provide support to the facilitation and implementation of the trainings in the three counties as well as support in the evaluation to ensure the quality of learning resources and how well they accomplished the objectives focusing on participation, learning, and performance;

Identify data needs of a diverse set of project stakeholders, including national and county governments, civil society, private sector, and international donors.


The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

Under the guidance of the Peace and Development Advisor in collaboration with the Peace and Development Team, the Technical Support Officer will be responsible for managing data and digital peacebuilding workstreams on behalf of the Peace and Development Team.

Competencies
Core Competencies

Achieve Results:
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Technical And Cross-functional Competencies

Business Direction & Strategy:

System Thinking:

Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.


Partnership Management:

Strategic Engagement:

Ability to capture and sustain attention, interest and agreement of high-level, influential policy and decision makers and secure their buy-in of high-level vision and objectives.


Business Development:

Knowledge Facilitation:
Ability to animate individuals and communities of contributors to participate and share, particularly externally.

Business Management

Client Satisfaction/Management:

Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.

Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.

Results-Based Management:
Ability to manage programmes and projects with a focus at improved performance and demonstrable results.

Project Management:
Ability to plan, organize, prioritize, and control resources, procedures and protocols to achieve specific goals.

Portfolio Management:

Ability to select, prioritize and control the organization as programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment.

Requirements
Education

Advanced university degree (master's degree or equivalent) in Data Science, Information Management, Research, or related field is required.

A first-level university degree (bachelor's degree) in a relevant field in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Experience

Minimum 2 years (with master's degree) or 4 years (with bachelor's degree) of relevant experience at the national and/or international level as a data analyst and/or data and innovation expert, including hands-on experience in data analytics, technical advice, coordination and establishing relationships among international organizations and national governments.

Required Skills

Experience in the use of standard office and team collaboration software packages is required. (e.g., MS Word, Sharepoint, Teams, etc).

Experiences and skills in the following data analysis tools are required:

Experience in handling both qualitative and quantitative data (e.g., collecting, cleaning, visualizing, interpreting);
Data analysis & visualization with MS Excel and MS PowerPoint;
Data analytics and visualization with Business Intelligence Tools like Tableau or MS Power BI;
Geospatial data analytics (e.g., basic mapping with GIS software like QGIS, ArcGIS.

Desired Skills

Experiences and skills the following data analytics and digital innovation approaches are desired:

Computer programming/coding skills/experience (e.g., Python);
Data management techniques (e.g., SQL) ;
Futures approaches (e.g., foresight, scenario building, forecasting);
Open-Source Intelligence tools & techniques (e.g., social media monitoring, data fusion);
Basic graphic design (e.g., Adobe Products, InkScape);
Basic Web Design (e.g., WordPress).

Capacity and willingness to quickly learn key concepts of new digital tools (e.g., forecasting political violence using machine learning) and experience in evaluating their usefulness in practical context of development and peacebuilding.

Required Languages

Fluency in English and Swahili is required.

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