Payment Operations Manager
1 month ago
ABOUT THE COMPANY
We are proud to be an African Fintech Startup with a global team serving an international audience. By building payment channels and infrastructure, we enable lightning-fast payments to every corner of the African continent.
Our tech is built by world-class engineers from around the world and we are proud to serve all communities, everyone from bustling cities to peaceful villages. It is our privilege to partner with these local communities go on this journey together.
JOB SUMMARY
About Nala:We are on a mission to increase economic opportunity on the African continent and for its diaspora around the world. By creating community-powered financial solutions, we make it easier to make day-to-day payments and do business in an increasingly global Africa.About the role:Ensure seamless and efficient processing of transactions, optimizing systems and workflows to deliver exceptional service and accuracy.
RESPONSIBILITIES
Manage the payment operations team on a day-to-day basis. The Payment Operations team manages the relationships with all payout providers and owns our ability to meet our reliability targets across all corridors.Train team members on best practices for managing payment partner relationshipsAct as an escalation point for the team regarding critical partner issuesActively contribute to the development of partnership strategies and initiatives at the organizational levelContinuously review SOPs and systems for enhancement opportunities to create a best-in-class Payment Ops departmentIdentify automation opportunities across all SOPsCoach and develop the team to set them up for the next step in their careerMust Have RequirementsExperience managing a high-performing payment ops team or vendor management teamYou have 3+ years of experience scaling and optimizing operations - ideally in a high-growth, fast-moving environmentAbility to solve complex problems at scale, developing timely and scalable solutions.Strong line management experience with emphasis on development and up-skilling your teamYou have third-party provider management experience, and a natural ability to build good working relationships with stakeholders & colleagues.Comfortable using SQL for data analysisKnowledge of the payments landscape in AfricaExperience with PythonExperience with data visualization tools such as Tableau, PowerBI, Preset, Metabase or similar
REQUIRED SKILLS
Reporting, Process development, Python, Operative management, Database query languages (SQL, others), Team leadership, Customer support, CRM systems, Data analysis
REQUIRED EDUCATION
Bachelor's degree
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